Content Developer (EMEA Shift)

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Chennai, India (Hybrid)

About the team

At Kinaxis, we build powerful software solutions that are transforming the supply chain industry. To support product adoption and success, we’re looking for a driven and detail-oriented Content Developer focused on product documentation. Our team is responsible for creating and maintaining high-quality documentation and knowledge assets that enable users’ customers, partners, and internal teams to effectively learn, use, and master the Kinaxis Maestro tool.

You'll be part of the Product Development organization, contributing to the creation of clear, user-focused documentation including in-product help, technical guides, release notes, and "what’s new" product updates. Your work will help demystify complex functionality and ensure users can find accurate and actionable information when and where they need it.

What you will do

• Develop and maintain user-centered documentation, including in-product help, technical manuals, feature documentation, and knowledge base articles.
• Participate in planning and content strategy discussions with product managers, developers, and UX designers.
• Research new product features and translate technical specifications into clear and concise end-user documentation.
• Write, edit, and test a variety of content formats primarily product documentation, but also customer-facing FAQs, onboarding guides, and best practices.
• Produce “what’s new” videos to highlight new feature releases and product enhancements.
• Contribute to content management workflows and help ensure consistency in style, structure, and tone across all documentation assets.
• Use and experiment with AI tools and content delivery innovations to support scalable documentation strategies.
• Follow established templates and standards, while also contributing to new documentation structures as needed.
• Support EMEA Business hours following hybrid model requiring three days of in-office.

What we are looking for

• Graduated from a program in Technical Writing, English, Communications, Journalism, Linguistics, or a related field.
• Strong writing, editing, and proofreading skills, with a focus on clarity and usability.
• Working knowledge of AI content tools.
• Passionate about product documentation and helping users understand complex systems.
• Self-motivated, organized, and able to work independently and in cross-functional teams.
• Comfortable adapting to changing priorities in a fast-paced environment.
• Familiarity with documentation and content authoring tools (e.g., MadCap Flare, Oxygen, Microsoft Word).
• Working knowledge of content management systems and version control practices.
• Working knowledge with software development practices, UX writing, or technical communication.

Nice to have

• Experience with supply chain or enterprise software.
• Knowledge of localization processes and multilingual documentation best practices.
• Skills in multimedia tools like Guidde, Camtasia, Canva, Snagit, or Adobe Creative Suite.
• Working knowledge of DITA environments

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