Role Overview
Kinaxis is hiring a senior-level Escalations Engineer in Supply Chain. This is a full-time hybrid role, based in Calgary. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Elevate your career as a Staff Engineer focused on escalations. Drive complex issue resolution and deliver exceptional software solutions in a hybrid or remote capacity.
This role demands a seasoned professional with over 7 years of experience to collaborate closely with cross-functional teams. You will be responsible for triaging customer escalations, ensuring timely resolutions, and improving product reliability. Joining the Escalations Team means you'll shape the future of supply chain optimization through effective problem-solving and engineering mentorship.
Key Responsibilities:
- Coordinate teams to resolve customer escalations
- Drive defect remediation efforts end-to-end
- Troubleshoot diverse customer configurations
- Collaborate to enhance product quality
- Mentor less-senior developers in best practices
Requirements
- 7+ years of relevant experience
- Proficient in C++, Python, C# or similar
- Strong communication and teamwork abilities
- Experience with multi-threading and concurrency
- Knowledge of AI tools and Cloud platforms
Influence the reliability of supply chain solutions while fostering innovation in an agile environment.
Frequently Asked Questions
How do I apply for the Escalations Engineer in Supply Chain position at Kinaxis?
Use the Apply button above to submit your application directly to Kinaxis. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Escalations Engineer in Supply Chain role at Kinaxis remote or in-office?
This is a hybrid role based in Calgary. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Escalations Engineer in Supply Chain at Kinaxis earn?
Kinaxis has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Escalations Engineer in Supply Chain role at Kinaxis posted?
This role was posted on April 19, 2026 (50 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Escalations Engineer in Supply Chain role at Kinaxis require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Kinaxis lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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