Desktop Support Engineer (L2) IT Helpdesk Technical Support
Keystone Kinetic Technologies SolutionRole Overview
Keystone Kinetic Technologies Solution is hiring a entry-level Desktop Support Engineer (L2) IT Helpdesk Technical Support. This is a full-time role in Telangana. Part of Keystone Kinetic Technologies Solution's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
ob Summary
We are looking for a skilled and customer-oriented L2 Desktop Support Engineer / Technical Support Executive to join our IT Helpdesk team. The ideal candidate will provide advanced technical support for desktop systems, email configuration, and printer setup. This role requires strong troubleshooting abilities, problem-solving skills, and the capability to support users with varying technical knowledge.
Key Responsibilities
- Provide Level 2 technical support for Windows desktops and laptops (hardware & software)
- Configure and troubleshoot Microsoft Outlook, Exchange/IMAP, and mobile email setup
- Diagnose and resolve technical issues using analytical and logical approaches
- Deliver remote support to end-users across different environments
- Assist non-technical users with patience and clear communication
- Maintain detailed records in ticketing systems (ServiceNow, Freshdesk, Jira, etc.)
- Collaborate with internal IT teams for issue resolution and escalation
- Ensure compliance with IT policies, security standards, and processes
Eligibility Criteria
- Minimum 1 year experience in IT Desktop Support or L2 Technical Support
- Qualification: Graduate / Diploma in IT or related field (preferred)
Required Skills
- Strong knowledge of Windows 10/11 (troubleshooting & support)
- Experience in MS Office and desktop application support
- Hands-on experience with email configuration (Outlook, Exchange, IMAP, POP3)
- Proficiency in network printer setup, print server management, and troubleshooting
- Basic understanding of networking (LAN/WAN, TCP/IP, DNS, DHCP, VPN)
- Familiarity with remote support tools (RDP, AnyDesk, TeamViewer)
- Excellent communication and customer handling skills
- Strong problem-solving and multitasking ability
Why Join Us
- Work in a fast-paced and professional IT environment
- Opportunity to enhance technical and troubleshooting skills
- Growth and career advancement opportunities
- Supportive and collaborative team culture
Job Types: Full-time, Permanent
Pay: ₹350,000.00 - ₹450,000.00 per year
Benefits
- Provident Fund
Education
- Bachelor's (Required)
Experience
- Windows 10/11 troubleshooting (hardware & software): 2 years (Required)
- L2 Technical Support / IT Desktop Support/ Technical Support: 2 years (Required)
- Microsoft Outlook & Email Configuration (Exchange/IMAP/POP3): 2 years (Required)
- desktop/laptop troubleshooting and end-user support: 2 years (Required)
- network printer setup and troubleshooting: 2 years (Required)
- diagnose, troubleshoot, and resolve technical issues: 2 years (Required)
- Networking (TCP/IP, DNS, DHCP, VPN), : 2 years (Required)
- remote support tools (RDP, AnyDesk, TeamViewer): 2 years (Required)
- ticketing systems (ServiceNow, Freshdesk, Jira, Zendesk): 2 years (Required)
- Active Directory (user account management, password reset): 2 years (Required)
- Incident Management & SLA Compliance: 2 years (Required)
Language:
- Fluent English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Frequently Asked Questions
How do I apply for the Desktop Support Engineer (L2) IT Helpdesk Technical Support position at Keystone Kinetic Technologies Solution?
Use the Apply button above to submit your application directly to Keystone Kinetic Technologies Solution. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop Support Engineer (L2) IT Helpdesk Technical Support position at Keystone Kinetic Technologies Solution located?
This position is based in Telangana. Keystone Kinetic Technologies Solution has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop Support Engineer (L2) IT Helpdesk Technical Support at Keystone Kinetic Technologies Solution earn?
Keystone Kinetic Technologies Solution has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop Support Engineer (L2) IT Helpdesk Technical Support role at Keystone Kinetic Technologies Solution posted?
This role was posted on April 27, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Desktop Support Engineer (L2) IT Helpdesk Technical Support role at Keystone Kinetic Technologies Solution entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Keystone Kinetic Technologies Solution has listed.
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