POSITION BACKGROUND:

The Service Technician is integral to Ketek’s operations and is essential in assuring client retention through the provision of hands-on customer service. The Service Technician's responsibilities include traveling to customers' locations, remotely accessing equipment, and performing routine maintenance.

CORE DUTIES:

Field Service

• Take instruction from Project Manager and/or Service Coordinator to ensure tasks are completed in a safe manner
• Transport Ketek equipment in a safe manner, ensuring all Journey Management requirements are followed
• Comply with all provincial transportation requirements
• Install, troubleshoot, and demobilize Ketek equipment for the benefit of the client and providing instructions on the proper usage of the item
• Perform routine maintenance on Ketek equipment
• Use, clean, and maintain the different tools required at the worksite
• Perform routine onsite housekeeping duties
• Establish and promote excellent Client relationships through clear and accurate communication

Shop Operations

• Receive, understand and execute instructions from Shop Foreman and senior employees
• Clean equipment and tools
• Disassemble equipment, if needed, to thoroughly clean
• Identify faulty/damaged equipment and/or defective materials and inform supervisor of problem
• Determine the correct type of tools/equipment to be used for a specific task
• Utilize checklists, inspections, work procedures and safety guidelines to complete tasks
• Complete assigned tasks in a safe, efficient and timely manner
• Perform routine housekeeping duties in the shop
• Complete all required paperwork on a daily basis, including hazard assessment and Daily Job Control Sheet

QUALIFICATIONS AND SKILLS:

Required

• Minimum 3 years oilfield and/or construction experience
• Valid Class 5 Driver's Licence with clean driver's abstract
• High School diploma or GED
• Able to demonstrate good hand/eye coordination and manual dexterity
• Familiar and comfortable with various saws, grinders and other hand tools
• Able to operate required equipment in a safe and responsible manner
• Ability to handle changing schedules and priorities, with high level prioritization skills
• Strong work ethic and organizational planning skills with attention to detail
• Ability to work independently or as part of a team
• Effective verbal and listening communication skills

Preferred

• Journeyman trade ticket
• Loader experience
• Fall Protection experience
• AWP experience
• Overhead Crane experience

This position is defined as Safety Sensitive: Drug, Alcohol, Back and Audio tests are required prior to commencing employment.

WORKING CONDITIONS:

Physical Demands

• Regularly required to stand/sit, talk/hear, stoop, climb, lift, balance, kneel and use of hands/fingers to operate tools, machinery and materials
• Moderate to heavy lifting (up to 50lbs) may be required
• Use of mechanical aids: overhead crane, forklift, pallet jack, and dolly may be required
• Regular exposure to loud noises and metal particulates - hearing and respiratory protection is provided when needed
• Potential exposure to acetylene gas, fumes, oil, and paint residue
• Exposure to sharp edges, pinch points, trip and slip hazards, and blind spots
• May be required to work in high, precarious places that are near moving parts and/or electrical works or in confined spaces

Work Environment

• Field environment (85%) and shop environment (15%)
• Required to work weekends and outside of regular office hours
• Required to work outside in all different weather conditions including extreme cold and heat