Technical Sales Support Specialist

What You Will Do:

Customer Centricity Soft Skills

1) Communication - Strong written and oral communications skills

2) Interpersonal - Strong relationship building for getting work done efficiently

3) Intelligent Probing - Asking smart questions, in-depth understanding of the opportunity context

4)Collaboration - Effective use of tools - Presales Templates, MS Teams, OneDrive, Calendars, etc.

5) Presentation Skills - Strong presentation skills and experience presentation to C-Level executives

6) Negotiation - Resource allocation, response timelines, estimates, resource loading, rates, etc.

Agility Responsiveness

1) Kickoff & bid planning - High reaction speed and quality, identification of the right team.

2) Adherence to the bid plan - High reaction speed and quality;

identification of the right team

3) Follow-ups & reminders - Timely and appropriate reminders

4) Pro activeness - Quick risk identification & highlighting;

early identification ofkey deliverables not directly asked for (e.G. mock-ups) early win theme identification with the help of key stakeholders.

Responsibility Deliverable Quality & Process compliance

1) Language & articulation - Consistent, high-quality language across sections of a proposal;

correctness of grammar,punctuation and appropriate capitalization

2) Document structure - Standard template for general proposals;

customized structure for specific requests like RFPs;

story boarding for presentations

3) Completeness & correctness - General completeness and according to requirements specified in solicitation documents;

correctness of content - functional, technical, company data, process-related content, creative content like mock-ups, etc.

4) Process compliance - Regular and timely updates, updating knowledge repository

5) Aesthetics & document formatting - Quality, consistency/relevance of graphics - architecture diagrams, mock-ups, infographics, etc.;

consistency of formatting (headings, fonts, indents, bullets, table and diagram captions, text alignment, etc.);

adherence to Kanerika standards or client specified standards.

Intelligence Value Addition

1) Providing intelligence to the bid team - Clients industry, client (general info and their preferences for engagement model, development methodology), competition, build vs buy research (if applicable), tentative budget, etc.

2) Empathy - Understanding customers deeper pain area/s (generally not specified in the solicitation documents) with research and intelligent queries

3) Baking win themes - (at times subtly) in all sections of the deliverable/s and strong messaging in the executive summary.

4) Solution & estimation validation - Ability to guide and challenge the solution & the estimates

5) Quality of original exec summary -A strong first pass;

with zero objective (factual) errors.

Global - leveraging Organizational Strength

1) Relevance & quality of case studies - Including all relevant success stories,

2) Leveraging the best contributors - Specific context of each opportunity

3) Effective use of past knowledge from the past presales deliverables

4) Effective use of support groups - Talent management, Information Security, Legal, HR, etc.

What youll bring

Must Have Skills

MBA from reputed Institute3+ years of experience working in Presales in IT industry

Soft Skills

Communication SkillsPresentation SkillsInterpersonal relationsFlexible and Hard-working

Technical Skills

Knowledge of Presales ProcessesBasic understanding of business analytics and AI What You Will Do:

Customer Centricity Soft Skills

1) Communication - Strong written and oral communications skills

2) Interpersonal - Strong relationship building for getting work done efficiently

3) Intelligent Probing - Asking smart questions, in-depth understanding of the opportunity context

4)Collaboration - Effective use of tools - Presales Templates, MS Teams, OneDrive, Calendars, etc.

5) Presentation Skills - Strong presentation skills and experience presentation to C-Level executives

6) Negotiation - Resource allocation, response timelines, estimates, resource loading, rates, etc.

Agility Responsiveness

1) Kickoff & bid planning - High reaction speed and quality, identification of the right team.

2) Adherence to the bid plan - High reaction speed and quality;

identification of the right team

3) Follow-ups & reminders - Timely and appropriate reminders

4) Pro activeness - Quick risk identification & highlighting;

early identification ofkey deliverables not directly asked for (e.G. mock-ups) early win theme identification with the help of key stakeholders.

Responsibility Deliverable Quality & Process compliance

1) Language & articulation - Consistent, high-quality language across sections of a proposal;

correctness of grammar,punctuation and appropriate capitalization

2) Document structure - Standard template for genera