Customer Service Specialist - Bilingual

Enhance customer satisfaction as a Bilingual Customer Service Specialist. This role focuses on order fulfillment and issue resolution while providing top-notch support in both French and English. In this position, you'll manage all facets of customer orders and inquiries, ensuring that every communication is handled with professionalism.

Your technical skills will facilitate effective problem resolution and your insight will bring about process improvements. Collaborate with internal teams to enhance customer experience continuously. Key Responsibilities:

• Manage all customer orders and inquiries effectively
• Investigate and resolve order-related complaints
• Collaborate with sales and supply chain teams
• Maintain accurate customer account records
• Analyze service metrics for potential improvements Requirements:
• Minimum high school diploma required
• At least 3 years of customer service experience
• Must be bilingual in French and English
• Proficient in SAP and Microsoft Excel
• Strong planning and prioritization skills Use your bilingual proficiency to influence customer experiences positively and grow in a dynamic customer service environment.