Customer Service Representative

Job Description:

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

We are seeking an individual with outstanding communication skills to join our Customer Service team in St. Paul, MN. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team.  You will be part of a fun educational experience teaching you about our year-round and seasonal products through tastings, working with various divisions and warehouse training and tours.  The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.
 

This position is primarily in office Monday through Friday.

Job Duties:

• Provide excellent service and support to our customers and internal teams
• Timely responses to customer inquiries regarding their account
• Build and maintain customer and sales relationships
• Ensure proper pricing levels for specific customers are entered timely and accurately
• Assist customers and sales staff with new account set up and troubleshooting
• Work with sales support teams to issue product samples
• Act as a liaison for our National Chain accounts
• Back up receptionist on a rotating schedule and as necessary
• Communicate with sales and operations for account reconciliation assistance
• Offer product guidance and knowledge when necessary
• Maintain our database using our proprietary software also used by our customers.
• Monitor customer billbacks through our in-house software and perform regular billback audits to ensure accuracy
• Run and distribute daily reports

You will Need to Have:

• 2+ years of relevant experience and/or a 2 year college degree
• Excellent communication skills both internally and externally and at all levels
• A passion for learning and growing with us
• Proven ability to work independently and is reliable
• Attention to detail is critical, accuracy is a must
• Ability to find ways to increase efficiency
• Effective problem-solving skills when encountering new and unique challenges

Computer and Application Skills:

• Excellent skills with the entire MS Office Suite
• AS400 experience is preferred

The expected pay range for this role is $17.00 - $22.00/hr. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave.

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

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