Senior Administrative Assistant - Remote / Telecommute

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We are looking for Senior Administrative Assistant - Remote / Telecommute for our client in Edmonton, AB

Job Title: Senior Administrative Assistant - Remote / Telecommute

Job Location: Edmonton, AB

Job Type: Contract

Job Description

• The Senior Administrative Assistant supports the administration and processing of provincial child care grant funding programs.
• This role reviews and processes claims, determines eligibility, resolves payment issues, and provides customer service support to child care operators and internal departments.
• The position requires strong analytical skills, attention to detail, and the ability to manage complex payment and claim inquiries accurately.

Requirement/Must Have:

• High School Diploma or GED.
• Minimum 1 year of experience providing customer service, technical troubleshooting, and problem resolution.
• Minimum 1 year of experience using Microsoft Outlook for email communication, task management, and calendar tracking.
• Minimum 1 year of experience using basic Excel skills in a professional setting.

Experience

• Experience working with childcare funding, licensing, or subsidy programs preferred.
• Experience working in childcare grant funding programs preferred.
• Experience working with Childcare Licensing Portal and Child Care Information System preferred.

Responsibilities

• Process provincial grant funding for licensed child care programs.
• Assess, recommend, and determine eligibility for grant funding for Early Childhood Educators.
• Review, assess, and approve or deny claim and invoice payments.
• Process transactions related to child care program adjustments, recoveries, and payment set-offs.
• Identify and resolve system-related claim and invoice submission issues.
• Review and process internal adjustments to correct claim inaccuracies.
• Respond to claims, payment, claim advance, and child registration inquiries from operators and internal departments.
• Analyze complex claim submission and payment issues and assist operators with resolution steps.
• Escalate anomalies and unusual claim or payment transactions to the supervisor.
• Remain current on changes to child care grant programs, eligibility requirements, and policies.

Should Have:

• Relevant post-secondary education in Office Administration, including degrees, diplomas, or certificates.

Skills

• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Effective communication skills.
• Ability to manage multiple tasks and deadlines efficiently.