Lead Full Stack Engineer//On-site// Full-time

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Lead Full Stack Engineer(GraphQL)//On-site// Full-time

MD-41, Baltimore, MD, USA

Full-time

Company Description

Join Oteemo and become part of a transformation powerhouse where innovation meets impact. We''re not just another consulting firm—we''re architects of digital evolution, blending cutting-edge technical expertise with human-centered design principles to create solutions that resonate. Our work spans Infrastructure, Software Development, DevSecOps, Cybersecurity, Experience and Design, Organizational Change Management, and AI-enabled solutions, but our approach is what truly sets us apart. We measure success through tangible business outcomes, not billable hours. We foster a culture of continuous learning where your ideas can thrive and technical excellence is celebrated. Our collaborative global team works across borders and time zones, tackling complex challenges for both Commercial Enterprise and Federal Defense clients with equal passion and precision. At Oteemo, you''ll have the opportunity to work with emerging technologies and develop your skills alongside industry experts who are reshaping digital landscapes. If you''re seeking a place where your technical prowess can drive meaningful change and where innovation isn''t just encouraged—it''s expected—Oteemo is your next career destination.

Job Description

Oteemo is seeking a Lead Full Stack Engineer to support our client’s telecom and contact center modernization initiative. This role will act as the onshore technical lead, working in a hybrid capacity and coordinating closely with both our client’s internal team and a dedicated offshore development team based in India.

The primary focus is accelerating the migration from a legacy Avaya platform to NICE (CXone), enabling new 2-way SMS and converged communications capabilities under aggressive timelines.

Key Responsibilities

Serve as the hands-on technical lead for a fast-moving, high-visibility telecom modernization effort

Drive development across front-end, back-end, and API layers, with strong DevOps awareness

Lead and unblock offshore engineers; provide technical direction without heavy handholding

Partner with Product and Agile PMs to iterate quickly and deliver incremental value

Troubleshoot complex, production-impacting issues (“firefighting” when required)

Ensure engineering execution does not become a bottleneck to program milestones

Support integration of NICE CXone with downstream and legacy systems, including but not limited to IBM Z-series mainframes

Maintain high standards for code quality, testing, and operational readiness

Technical Environment

Frontend: Angular 17, TypeScript

Backend: GraphQL (Apollo Graph Router implemented at client), API development

Cloud: AWS-native stack

Telecom / Contact Center: NICE CXone, IVR flows, converged communications

Data: Legacy data routing to support transitional architectures

DevOps: CI/CD awareness, environment readiness, operational support

Required Skills & Experience

8+ years of software engineering experience, including full stack development

Strong hands-on experience with TypeScript (frontend andbackend development)

Proven experience leading distributed/offshore engineering teams

Telecom, converged communications, and/or call center platform experience strongly preferred

Experience with GraphQL, APIs, and modern cloud-native architectures

Comfortable operating autonomously in ambiguous, high-pressure environments

Ability to ramp quickly (expected NICE CXone and GraphQL ramp ~1 week)

Strong troubleshooting and problem-solving skills

DevOps mindset: understands deployment, environments, and operational risks

Additional information

We Value:

Drive: Passion and energy to implement quality technical solutions. Self-motivation and intellectual curiosity

Commitment to Quality: Passion to conceive and produce world-class solutions that drive real-world value for the customer

Customer Focus: Consultative approach to solving problems for customers. Expectations management.

Communication: Superior communication skills. Ability to clearly articulate problems, solutions, risks, rewards etc. (written and verbal)

Technical Skills: Love for technology. You have to be inherently passionate about technology.

Business Acumen: Technology ultimately is used to enable the business. We look for people who understand how the businesses can be enabled through their technical solutions

What we offer

Ability to make a noticeable difference for the organization and our customers

Tremendous growth opportunity by becoming part of a rapidly growing organization. It’s not your tenure but what you can bring to the table that defines how your career will be shaped. You control your growth.

Complex but interesting challenges to improve the depth and breadth of your technical and business skills. Our consultants are business technologists and understand how technology drives business.

Competitive pay and benefits