Sr Transport Coordinator

JOB PROFILE (E - Essential)

• Qualification (E): Degree / Diploma
• Industry Type: Reputed IT Industry
• Overall Experience: 3 – 7 years
• Industry Experience: 2-4 years
• Technical Skills (E): MS Office & Mail communication
• Generic Skills (E): Good Communication and Interpersonal skills

Behaviors: Achievement level, Teamwork, Learning attitude & Positive thinking

JOB AIM

To provide transport office duties in ensuring an efficient & appropriately controlled transport services as par Accenture policies and processes.

Responsibilities

Helpdesk Responsibilities:

• To maintain 24/7 transport helpdesk to receive & resolve transportation queries.
• Receive and log for transport services - record complete details of the service requests/complaints from employees.
• Maintain accurate information of movements of all transport vehicles.
• Maintain a daily pickup and drop list of staff.
• Maintain and accurate and readily available list of important transport related telephone numbers.
• Prepare daily/weekly reports as required on transport requests and vehicular movements.
• Contribute to monthly management report.

Adhere to SLA & KPI as agreed.

• Coordinator Responsibilities:
• To provide administrative/operational support to the Transport Team at Client's Facility.
• To ensure timely and arrivals & departures
• Responsible to the Shift In charge to oversee the Transport operations during the Shift.
• Display drop-off lists on the notice boards.
• Check attendance of vehicles, drivers, and vendor supervisor.
• Prepare the vehicle arrival report and collect pick up slips from transport vendors.
• Allocate pick up/drop lists to vendors supervisors.
• Carry out routine Vehicle inspections as per approved check list.
• Collect and verify log sheets from individual vendors & Vehicle Tracking.
• Be accessible for escalation of all Transport related issues during the shift.
• Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor

Reporting - Prepare daily / weekly reports as required on Transport matters.

• Tracker Responsibilities:
• Tracking each and every vehicle point wise and shift wise.
• Timely updation of status on the tracking tool.
• Co ordinate with vendor trackers.
• Maintain the daily pickup and drop list of employees
• Maintain an accurate and readily available list telephone numbers of vehicles and the vendors
• Check Adhoc Pickup and drop request.
• Reports – Prepare daily / weekly reports on the tracking.
• Reports – Prepare reports on no show employees
• Reports – Prepare reports on numbers of picked up and drop per day.
• Information flow to the Helpdesk and coordinator of vehicles and employee
• Maintaining handing over and taking over document.

Ensuring the vehicle arrives on time to the premises.

• Router responsibilities:
• As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client
• Ensure that route allocation are kept current and that they achieve maximum value for money to the client
• Ensure that the fleet allocation achieves effective and efficient client service
• Maintain up-to-date and accurate information is supplied to staff
• Receive and implement changes in routes
• To prepare and forward the roster timeline and defaulters report including the mid week changes received per day
• Timely response to all adhoc requests.