Head of Client Relationship Management (Real Estate)

As a CRM Head in the real estate sector, your main role will be to oversee the post-sales customer lifecycle, manage a high-performing CRM team, and ensure top-notch client servicing standards across all projects. Your responsibilities will include taking ownership of the end-to-end post-sales customer journey, leading and managing the CRM team, developing and implementing CRM strategies, handling customer escalations, ensuring timely issuance of legal documentation, maintaining client records in CRM software, coordinating across departments, tracking customer satisfaction metrics, preparing high-level MIS reports, ensuring RERA compliance, driving digital transformation and automation, and fostering long-term relationships with high-value clients.

Key Responsibilities:

• Take ownership of the end-to-end post-sales customer journey
• Lead, mentor, and manage the CRM team
• Develop and implement CRM strategies
• Handle customer escalations and conflict resolution
• Ensure timely issuance of legal documentation
• Maintain client records in CRM software
• Coordinate across departments for seamless delivery
• Track customer satisfaction metrics and initiate feedback collection
• Prepare high-level MIS reports for senior management
• Ensure RERA compliance and maintain documentation records
• Drive digital transformation and automation in CRM processes
• Foster long-term relationships with high-value clients

Qualifications Required:

• Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred)
• 812 years of CRM or Customer Success experience, with minimum 45 years in a leadership role
• Strong leadership skills with experience in managing large CRM teams
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinker with the ability to implement structured systems
• Deep knowledge of real estate operations, customer documentation, and RERA compliance
• Customer-first mindset with a passion for service excellence

In addition to the above, this position offers a senior leadership role with strategic impact, competitive salary with performance-based bonuses, the opportunity to work on landmark real estate projects, and an agile work environment with strong growth potential. As a CRM Head in the real estate sector, your main role will be to oversee the post-sales customer lifecycle, manage a high-performing CRM team, and ensure top-notch client servicing standards across all projects. Your responsibilities will include taking ownership of the end-to-end post-sales customer journey, leading and managing the CRM team, developing and implementing CRM strategies, handling customer escalations, ensuring timely issuance of legal documentation, maintaining client records in CRM software, coordinating across departments, tracking customer satisfaction metrics, preparing high-level MIS reports, ensuring RERA compliance, driving digital transformation and automation, and fostering long-term relationships with high-value clients.

Key Responsibilities:

• Take ownership of the end-to-end post-sales customer journey
• Lead, mentor, and manage the CRM team
• Develop and implement CRM strategies
• Handle customer escalations and conflict resolution
• Ensure timely issuance of legal documentation
• Maintain client records in CRM software
• Coordinate across departments for seamless delivery
• Track customer satisfaction metrics and initiate feedback collection
• Prepare high-level MIS reports for senior management
• Ensure RERA compliance and maintain documentation records
• Drive digital transformation and automation in CRM processes
• Foster long-term relationships with high-value clients

Qualifications Required:

• Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred)
• 812 years of CRM or Customer Success experience, with minimum 45 years in a leadership role
• Strong leadership skills with experience in managing large CRM teams
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinker with the ability to implement structured systems
• Deep knowledge of real estate operations, customer documentation, and RERA compliance
• Customer-first mindset with a passion for service excellence

In addition to the above, this position offers a senior leadership role with strategic impact, competitive salary with performance-based bonuses, the opportunity to work on landmark real estate projects, and an agile work environment with strong growth potential.