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Inbound Customer Service Representative

Ipremium care
Full Timemid
Karnataka, INPosted 16 days ago

Job Description

Inbound Customer Service Representative – BeastDriveAbout BeastDrive

BeastDrive is a fast-growing adventure and fitness event company known for organizing obstacle races and high-energy endurance experiences across South India.

Role Overview

We are looking for a customer-focused Inbound Customer Service Representative to handle participant queries, provide accurate event information, and ensure a smooth and positive customer experience.

Key Responsibilities

  • Handle incoming calls, WhatsApp messages, and emails from participants
  • Provide complete information about events, registrations, schedules, and policies
  • Assist customers with registration issues, payments, and event-related queries
  • Resolve complaints and escalate issues when required
  • Maintain records of customer interactions and follow-ups
  • Coordinate with internal teams (sales, operations, marketing) for quick resolutions
  • Ensure a high level of customer satisfaction and experience

Requirements

  • Strong communication and problem-solving skills
  • Fluency in at least one South Indian language (mandatory)
  • Basic computer knowledge (CRM tools, email, Excel, WhatsApp handling)
  • Patience and customer-first attitude
  • Prior customer service experience is a plus

Work Details

  • 6 days working
  • Location: On-site / Office-based
  • Flexible shifts depending on event timelines

What We Offer

  • Opportunity to work in the adventure and fitness events industry
  • Fast-paced and energetic work environment
  • Career growth opportunities within BeastDrive
  • Exposure to large-scale event operations

Why Join BeastDrive?

At BeastDrive, you’ll be part of a team that delivers unforgettable experiences. Your role will directly impact participant satisfaction and help build a strong, loyal community.

Pay: ₹10,997.66 - ₹27,391.38 per month

Work Location: In person

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