Inbound Customer Service Representative

Inbound Customer Service Representative – BeastDriveAbout BeastDrive

BeastDrive is a fast-growing adventure and fitness event company known for organizing obstacle races and high-energy endurance experiences across South India.

Role Overview

We are looking for a customer-focused Inbound Customer Service Representative to handle participant queries, provide accurate event information, and ensure a smooth and positive customer experience.

Key Responsibilities

• Handle incoming calls, WhatsApp messages, and emails from participants
• Provide complete information about events, registrations, schedules, and policies
• Assist customers with registration issues, payments, and event-related queries
• Resolve complaints and escalate issues when required
• Maintain records of customer interactions and follow-ups
• Coordinate with internal teams (sales, operations, marketing) for quick resolutions
• Ensure a high level of customer satisfaction and experience

Requirements

• Strong communication and problem-solving skills
• Fluency in at least one South Indian language (mandatory)
• Basic computer knowledge (CRM tools, email, Excel, WhatsApp handling)
• Patience and customer-first attitude
• Prior customer service experience is a plus

Work Details

• 6 days working
• Location: On-site / Office-based
• Flexible shifts depending on event timelines

What We Offer

• Opportunity to work in the adventure and fitness events industry
• Fast-paced and energetic work environment
• Career growth opportunities within BeastDrive
• Exposure to large-scale event operations

Why Join BeastDrive?

At BeastDrive, you’ll be part of a team that delivers unforgettable experiences. Your role will directly impact participant satisfaction and help build a strong, loyal community.

Pay: ₹10,997.66 - ₹27,391.38 per month

Work Location: In person