Quality & Process Lead - Manufacturing/Aerospace/Defence Domain

Quality & Process Lead to drive product quality, process excellence, and compliance across (Test & Measurement System, Product Engineering Services, Automation, IT/IOT Development domains). domains, ensuring adherence to AS9100D / ISO 9001 / ISO 27001 standards, leading continuous improvement, and managing customer, supplier, and internal quality processes.

Key Responsibilities

Quality Control & Compliance

• Oversee and execute quality control activities for (Test & Measurement System, Product Engineering Services, Automation, IT/IOT Development domains) of OSL products.
• Prepare and implement Quality Control Plans for all products.
• Ensure compliance with AS9100D / ISO 9001 / ISO 27001 standards and internal quality requirements.
• Monitor product quality across all lifecycle stages including production, integration, and testing.

Process Excellence & Standardization

• Drive process standardization and continuous improvement initiatives across functions.
• Identify process gaps, inefficiencies, and risks, and implement corrective improvements.
• Establish and monitor process KPIs to ensure operational effectiveness.
• Promote a culture of quality and process discipline across the organization.

Issue Resolution & CAPA

• Lead investigations into product and process-related quality issues using Root Cause Analysis (RCA).
• Drive effective Corrective and Preventive Actions (CAPA) and ensure closure.
• Track recurring issues and implement systemic improvements.

Performance Monitoring & Reporting

• Report quality and process performance metrics to senior management periodically.
• Highlight risks, non-conformities, and improvement opportunities.
• Enable data-driven decision-making for quality and process enhancements.

Customer Interface & FAT

• Act as the quality SPOC during Factory Acceptance Tests (FAT) and customer audits.
• Ensure customer quality expectations and compliance requirements are met.
• Address customer observations and ensure timely closure.

Team Development & Training

• Provide guidance and mentorship to QC/QA team members and cross-functional teams.
• Conduct internal trainings to promote quality awareness and process understanding.

Documentation & SOP Management

• Develop, review, and maintain Standard Operating Procedures (SOPs) and process documentation.
• Ensure proper documentation, traceability, and control of quality and process records.

Supplier Quality & Process Audits

• Plan and conduct supplier audits focusing on quality and process compliance.
• Evaluate supplier processes, identify gaps, and ensure corrective actions are implemented.
• Monitor supplier performance and ensure alignment with OEPL standards.

Additional Responsibilities

• Handle any other quality and process-related responsibilities as required from time to time.

Key Performance Indicators

• First Pass Yield (FPY %), defect rate (PPM), and overall product quality across lifecycle stages.
• Number of audit non-conformities and compliance level with AS9100D / ISO 9001/ ISO 27001.
• CAPA closure rate, average resolution time, and recurrence of quality issues.
• Process efficiency improvement (cycle time reduction %) and number of continuous improvement initiatives delivered.
• Customer complaints, FAT pass rate, audit observations, and customer satisfaction score (CSAT).

An Ideal candidate shall be

• 7-12 years of experience in Quality, Process Excellence, or Manufacturing (preferably aerospace/defence domain).
• Strong hands-on experience in QC/QA practices and Quality Management Systems aligned with AS9100D / ISO 9001 / ISO 27001.
• Experience working across multidisciplinary domains such as (Test & Measurement System, Product Engineering Services, Automation, IT/IOT Development domains).
• Proven expertise in Root Cause Analysis (RCA), CAPA, and continuous improvement methodologies like Lean / Six Sigma.
• Experience in handling customer audits, Factory Acceptance Tests (FAT), and supplier quality audits.
• Strong process orientation with the ability to drive standardization, efficiency improvements, and KPI-based performance tracking.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and stakeholder management skills to work across cross-functional teams and leadership.
• Strong documentation and reporting skills with attention to detail and compliance.
• Self-driven, proactive, and result-oriented mindset with leadership and team mentoring capabilities.

Qualifications

• Bachelor's or Master's degree in Engineering or related discipline.
• 7-12 years of experience in Quality, Process Excellence, or Manufacturing/Defence domains.
• Strong knowledge of AS9100D / ISO 9001 / ISO 27001 standards and process improvement methodologies

Desirable Soft Skills:

• Strong analytical and problem-solving skills.
• Effective communication and stakeholder management.
• Leadership and mentoring abilities.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced, cross-functional environment.

Desirable Technical Skills:

• Experience in QMS implementation, QC/QA practices, and process optimization.
• Strong understanding of RCA, CAPA, Lean, Six Sigma, or similar methodologies.
• Familiarity with multidisciplinary product environments (Test & Measurement System, Product Engineering Services, Automation, IT/IOT Development domains).
• Experience in supplier audits and quality management.
• Strong documentation and reporting capabilities.

Reports

Div Head for day-to-day functioning and may require to coordinate with cross functional leads