Hybrid Customer Success Manager

Elevate client success as a Customer Success Manager at Intiveo in Vancouver, BC. Drive clinic retention, feature adoption, and strategic growth in a hybrid work environment. As a Customer Success Manager at Intiveo, you will be pivotal in managing retention and expansion programs. Your role involves owning the Value Exchange Model, conducting account reviews, and delivering impact-driven Customer Satisfaction Reviews. Focus on driving measurable business outcomes while fostering relationships that lead to clinic advocacy and upsells. Key Responsibilities:

• Execute the Value Exchange Model to boost adoption
• Conduct structured account reviews for performance improvement
• Lead Customer Satisfaction Review calls for clinics
• Drive expansion through demos and client testimonials
• Oversee end-to-end renewals for all accounts Requirements:
• 3+ years in SaaS Customer Success with a focus on retention
• Proven ability to run adoption playbooks from usage data
• Comfort presenting quantitative results to clients
• Experience in upselling within an existing account base
• Familiarity with healthcare or dental sectors preferred Become a key player in maximizing customer success and engagement at Intiveo.