Store Operations Manager (GM)

Insomnia Cookies is looking for strong management to lead the team at the Kenmore, MA location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

·       Competitive base salary + quarterly bonus compensation package.

·       $50.00 per month cellphone data plan stipend.

·       Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.

·       401K with contribution match.

·       2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.

·       Enrollment in our Cookie College learning/training platform.

·       FREE cookies, awesome swag and so much more!

Job Duties & Position Focus:

·       Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.

·       Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.

·       Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.

·       Manage and audit inventory to maintain proper controls.

·       Create and execute fun, local marketing drops.

·       Create and drive in-store recognition programs/contests.

What we seek:

·       3+ years of management/leadership experience in a restaurant or retail establishment

·       Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)

·       Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business

·       An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests

·       A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System

·       Familiarity with using commercial convection ovens - a plus