Role Overview
Inncon is hiring a Senior Assistant Technical Support. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview:
You will ensure compliance with internal processes and standards for IT Support. Additionally, you will need to work effectively with cross-functional teams across all domains. Good written and spoken English skills are essential for this role. You should be flexible to work on a 24x7 Support basis, including night and morning shifts. Your primary responsibility will be to handle customer software, technical queries, troubleshooting, and problem-solving of end-user issues. It is crucial to manage customer expectations regarding estimated response times for issue resolution and meet SLAs like response and resolution times by collaborating with L2 and L3 teams within the organization. Furthermore, you will need to collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
Key Responsibilities:
- Ensure compliance with internal processes and standards for IT Support
- Work effectively with cross-functional teams across all domains
- Possess good written and spoken English skills
- Be flexible to work on a 24x7 Support basis, including night and morning shifts
- Handle customer software, technical queries, troubleshooting, and problem-solving of end-user issues
- Manage customer expectations regarding estimated response times for issue resolution
- Meet SLAs like response and resolution times by partnering with L2 and L3 teams within the organization
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
Qualification Required:
- Bachelors Degree (B.Sc (CS/IT/Maths/Physics/Chemistry) and BCA) 2019 & 2020 Batch
- 60% and above without any history of arrears / Backlogs
- Skills required: Valuable communication, Basic Computer knowledge, Good Reasoning, Aptitude, QT
(Note: No additional details of the company were present in the job description.) Role Overview:
You will ensure compliance with internal processes and standards for IT Support. Additionally, you will need to work effectively with cross-functional teams across all domains. Good written and spoken English skills are essential for this role. You should be flexible to work on a 24x7 Support basis, including night and morning shifts. Your primary responsibility will be to handle customer software, technical queries, troubleshooting, and problem-solving of end-user issues. It is crucial to manage customer expectations regarding estimated response times for issue resolution and meet SLAs like response and resolution times by collaborating with L2 and L3 teams within the organization. Furthermore, you will need to collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
Key Responsibilities:
- Ensure compliance with internal processes and standards for IT Support
- Work effectively with cross-functional teams across all domains
- Possess good written and spoken English skills
- Be flexible to work on a 24x7 Support basis, including night and morning shifts
- Handle customer software, technical queries, troubleshooting, and problem-solving of end-user issues
- Manage customer expectations regarding estimated response times for issue resolution
- Meet SLAs like response and resolution times by partnering with L2 and L3 teams within the organization
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
Qualification Required:
- Bachelors Degree (B.Sc (CS/IT/Maths/Physics/Chemistry) and BCA) 2019 & 2020 Batch
- 60% and above without any history of arrears / Backlogs
- Skills required: Valuable communication, Basic Computer knowledge, Good Reasoning, Aptitude, QT
(Note: No additional details of the company were present in the job description.)
Frequently Asked Questions
How do I apply for the Senior Assistant Technical Support position at Inncon?
Use the Apply button above to submit your application directly to Inncon. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Assistant Technical Support position at Inncon located?
This position is based in IN. Inncon has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Assistant Technical Support at Inncon earn?
Inncon has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Assistant Technical Support role at Inncon posted?
This role was posted on April 4, 2026 (73 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Assistant Technical Support role at Inncon require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Inncon lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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