Business Operations Manager

About Infostrux:

Infostrux is one of North America’s fastest-growing data-focused consultancies. Within 18 months of our founding in 2021, Snowflake recognized us at the highest partnership tier—a reflection of our deep expertise and impact.

We help organizations unlock the value of their data by building modern, cloud-native platforms that power analytics, AI, and machine learning. Our work spans the modern data stack—covering data engineering, architecture, integration, and modelling—with Snowflake as one of our core partners.

From startups to Fortune 500s across industries like finance, health, gaming, and retail, we design and deliver scalable data solutions that enable faster, smarter, data-driven decisions. And as proud recipients of the Great Place to Work® Certification (2026-2027), we are equally committed to fostering a culture of trust, collaboration, and growth for our people.

Job Summary

We are seeking a strategic and hands-on Business Operations Manager to help scale the engine that powers Infostrux. Reporting into senior leadership, you will be the connective tissue between our people, processes, and systems, turning ambiguity into structure and helping the business run more efficiently as we continue to grow. You will own and improve the operational backbone of a fast-paced consulting firm, including internal tooling, business performance reporting, governance, and cross-functional initiatives that span delivery, sales, finance, and people operations.

The ideal candidate brings the analytical rigour of a consultant, the systems-thinking of an operator, and the comfort with technology that comes from working in a data-driven environment. You thrive in environments where playbooks need to be written, not just followed, and you find energy in solving messy problems that cross team boundaries. Above all, you understand that great operations are the multiplier behind great teams, and you take pride in building the systems that let everyone else do their best work.

What you'll get to do:

• Operational Strategy & Planning: Partner with the leadership team on annual and quarterly planning, OKR setting, and execution tracking. Translate strategic priorities into operational roadmaps and ensure the right systems, metrics, and rituals exist to drive accountability.
• Process Design & Optimization: Identify friction points across the business and design scalable processes that improve efficiency, reduce manual work, and support growth. Lead continuous improvement initiatives spanning delivery, sales, recruiting, and back-office functions.
• Business Systems & Tooling: Own the internal tooling stack (CRM, time tracking, project management, business intelligence) end-to-end. Evaluate, implement, and integrate tools that scale with the business and ensure they are adopted and used effectively across teams.
• Performance Metrics & Reporting: Define the KPIs that matter, build the dashboards that surface them, and create the reporting cadences that keep leadership informed. Turn raw operational and financial data into clear narratives and recommendations.
• Cross-Functional Program Management: Lead high-impact, cross-functional initiatives—from launching a new service offering to rolling out a new operating model. Bring structure, communication, and momentum to programs that touch multiple teams.
• Sales & Delivery Operations: Support the commercial engine by improving pipeline hygiene, refining proposal and SOW processes, and ensuring smooth handoffs between sales and delivery. Help track engagement margins, forecast accuracy, and project health.
• Financial & Vendor Operations: Partner with finance on budgeting, forecasting, and operational reporting. Manage key vendor and software relationships, optimize spend, and ensure contract renewals are handled proactively.
• Scaling the Playbook & Governance: Document how we work. Build the runbooks, templates, and onboarding materials that allow Infostrux to scale without losing the quality and culture that make us who we are. Oversee the company's internal governance and compliance program, ensuring policies, controls, and certifications (e.g., SOC 2, ISO, privacy frameworks) are kept current, audit-ready, and embedded into how teams operate day to day.

What you'll bring:

• 5-9 years of progressive experience in business operations, strategy & operations, or management consulting, with at least part of that experience inside a consulting firm or professional services/technology company.
• A consultative, structured approach to problem-solving—you can scope a messy problem, build a hypothesis, gather data, and drive to a recommendation without needing perfect inputs.
• Strong analytical and quantitative skills, with fluency in spreadsheets and a working comfort with BI tools (e.g., Sigma, Tableau, Power BI, or similar). SQL skills are a strong plus.
• Hands-on experience implementing or administering core business systems such as CRMs (e.g., HubSpot, Salesforce) and project/work management tools.
• Demonstrated ability to lead cross-functional initiatives, manage competing priorities, and drive programs to completion in a fast-moving environment.
• Exceptional written and verbal communication skills, with the ability to translate complex operational topics for both executive and front-line audiences.
• A high degree of ownership, attention to detail, and bias toward action—you are equally comfortable building the strategy and rolling up your sleeves to execute it.
• Familiarity with the operating model of a consulting or professional services firm (project margins, SOW lifecycle) is strongly preferred.
• Experience supporting or owning internal governance and compliance programs (e.g., SOC 2, ISO 27001, GDPR, or similar) within a tech or consulting environment.
• A collaborative, low-ego mindset and a genuine interest in helping people and teams succeed.
• A builder's mindset when it comes to AI and automation—you actively use modern AI tools, and ideally have hands-on experience designing agents, workflows, or automations that solve real operational problems. You see AI not as a trend to track, but as a lever to eliminate manual work and scale the business.

Additional Assets:

• Experience at a high-growth startup or scale-up, ideally one that has scaled from 50 to 200+ employees.
• Exposure to data, analytics, or cloud-native technology environments (Snowflake, AWS, Azure, GCP, or similar).
• PMP, Lean Six Sigma, or comparable process/program management certifications.
• Bachelor's degree in Business, Engineering, Computer Science, Economics, or a related field—or equivalent practical experience.
• Bilingual fluency in French and English is an asset.

What’s in it for you? We’re so glad you asked!

You will be surrounded by some of the brightest and most accomplished technical minds in our field. We are a team of very diverse and passionate professionals who love working together and solving problems by leveraging technology to help our customers. We pride ourselves in our outstanding work culture that is grounded in our 8 core values: trust, excellence, integrity, humility, accountability, responsibility, kindness, and fun.

We value our people above all, and we provide a competitive compensation and benefits package to show our team our appreciation for everything they do:

• We are a 100% remote organization, and our team members can work from the comfort of their homes, as well as anywhere abroad where they are entitled to work for up to 3 months per year.
• We are strong believers of work-life integration, and we offer a flexible schedule so that our team can manage their own workload and still be there for family and loved ones.
• We offer 4 weeks of vacation annually, in addition to paid personal and sick days, so that our team can unwind, recharge, and enjoy time away for hobbies and family.
• We provide a monthly bring-your-own-device allowance for each team member to choose the computer and phone of their preference (and it is theirs to keep afterwards).
• We strongly believe in professional growth, so we are continuously educating ourselves with regular lunch & learns and industry events, and we invest in professional development and industry-based certifications for everyone in our team.
• We constantly encourage everyone to step outside of their comfort zone and try new things, so we dedicate time each month to work on non-client work and collaborate on new innovative ideas, and we reward people who experiment and take risks.
• We enjoy getting together, and we promote co-working days and social events in our main locations on a regular basis.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. Please note that you must be legally eligible to work in Canada to be considered for employment, and if selected, you must complete a criminal and credit background check to be hired. Compensation for this role depends on various factors, including seniority, skill level, and location. Compensation structures may also differ based on the type of engagement—contract rates vary from full-time employee salary ranges. Specific details will be discussed during the hiring process.

We look forward to getting to know you!infostrux.com/careers | Join Infostrux, where we design scalable, cloud-based data solutions that enable faster, smarter, data-driven decisions.