Account Manager/Service Delivery Manager at Bangalore

Job Description: Client Manager Location: Bangalore Role Summary BA will be responsible for managing strategic client relationships, driving account growth, and ensuring successful delivery of IT services and solutions. This role serves as the primary interface between the client and delivery teams, ensuring customer satisfaction, operational excellence, and business outcomes. Key Responsibilities Build and maintain strong relationships with client stakeholders. Serve as a trusted advisor, understanding client business goals and technology needs. Drive account growth through upselling, cross-selling, and identification of new opportunities. Oversee project and service delivery, ensuring adherence to scope, timelines, quality, and budget. Lead governance reviews, manage risks and escalations, and ensure contractual commitments are met. Collaborate with delivery, project management, and sales teams to achieve client and business objectives. Monitor customer satisfaction, service performance, and continuous improvement initiatives. Qualifications 14+ years of experience in IT Services, Client Management, Account Management, Program Management. Strong stakeholder management, communication, and negotiation skills. Experience managing enterprise clients and technology delivery engagements. Knowledge of project management and service management frameworks (PMP, Agile, ITIL preferred). At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.