Senior Associate (Technical support)

Full Timesenior

Hyderabad, Telangana, INPosted 2 days ago

Role Overview

Indium is hiring a Senior Associate (Technical support). This is a full-time role in Hyderabad. Part of Indium's Lifecycle hiring, posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Senior-level Lifecycle roles is $120k-$160k (based on 17 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

JiraZendeskORTriageStakeholder ManagementAssociateTechnicalSupport

Job description

We are seeking detail-oriented and experienced professionals for Senior Associate(Technical Support).

Immediate Joiners Preferred

Apply: Click Here

Location: Hyderabad (Work from Office)

Experience: 3 to 5 Years

In this role, you'll:

Validate and reproduce production issues across Mobile (iOS/Android) and Web platforms
Investigate bugs to identify root causes and eliminate duplicate reports
Prioritize defects based on business impact, severity, and customer experience
Route issues to the right engineering teams and drive them through resolution
Verify fixes after deployment and ensure successful closure
Analyze recurring and auto-resolved bugs to improve product quality and reduce technical debt
Collaborate with Product, Engineering, Support, and QA teams to streamline the triage process

What makes you a great fit?

3 to 5 years of experience in Bug Triage, QA, Technical Support, or Production Operations or Incident Management.
Hands-on experience validating and reproducing production issues across Web and Mobile applications
Strong analytical, root cause analysis (RCA), and problem-solving skills
Ability to prioritize defects based on business impact and technical severity
Experience with bug tracking tools such as Jira, service now, Zendesk or similar tools.
Good understanding of SDLC, defect lifecycle, and release management
Strong stakeholder management, communication, and cross-functional collaboration skills
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment

Join us in ensuring exceptional product quality by driving efficient bug triage, faster issue resolution, and seamless collaboration between users and engineering teams.

About Indium - Click Here

Indium Tech is a next-gen digital engineering company driving innovation across Application Engineering, Generative AI, Data & AI, Cloud & Product Engineering, Intelligent Automation, Low-Code Development, Gaming, and Quality Engineering.

With over 25 years in the industry and a vibrant team of 5,000+ professionals across India, Indium is trusted by global enterprises to deliver cutting-edge digital solutions. Our expertise has earned us recognition from Forbes as one of the Top AI Products and Clutch as a Top Data Analytics Company, and ISG as a Strong Contender in Data Science Services.

We're proud to be Great Place to Work certified and ranked on the Inc. 5000 list of America's fastest-growing companies.

#Hiring #Triager #BugTriage #ProductionSupport #QualityAssurance #Debugging #RootCauseAnalysis #DefectManagement #MobileTesting #WebTesting #Jira #SDLC #Operations #HyderabadJobs #WorkFromOffice #JoinIndium

About Indium

Indium

indium.com

LifecycleOn-site

All open roles at Indium Visit website

Frequently Asked Questions

How do I apply for the Senior Associate (Technical support) position at Indium?

Use the Apply button above to submit your application directly to Indium. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Senior Associate (Technical support) position at Indium located?

This position is based in Hyderabad. Indium has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Senior Associate (Technical support) at Indium earn?

Indium has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Associate (Technical support) role at Indium posted?

This role was posted on July 6, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Associate (Technical support) role at Indium require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Indium lists their specific requirements in the description below, so review the must-have qualifications closely before applying.