IHG Hotel Manager

Job Overview

Join our dynamic team as an IHG Hotel Manager, where your leadership and hospitality expertise will drive exceptional guest experiences and operational excellence. In this pivotal role, you will oversee daily hotel operations, ensure top-tier customer service, and foster a welcoming environment for guests and staff alike. Your strategic vision and hands-on management will contribute to the hotel's success, revenue growth, and reputation as a premier destination. If you thrive in fast-paced settings, possess a passion for hospitality, and excel at leading diverse teams, this is the perfect opportunity to elevate your career.

Responsibilities

• Lead and supervise all hotel departments, including front desk, housekeeping, food & beverage, and guest services to ensure seamless operations.
• Develop and implement strategies to maximize revenue management opportunities while maintaining high standards of guest satisfaction.
• Oversee human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated and professional team.
• Manage budgeting processes, control costs, and optimize resource allocation to meet financial targets.
• Ensure exceptional customer service by maintaining high standards of guest relations, handling complaints effectively, and fostering a welcoming atmosphere.
• Oversee night audit procedures and ensure accurate financial reporting at the end of each day.
• Utilize multi-line phone systems with proper phone etiquette to communicate efficiently with guests, vendors, and team members.
• Promote a positive work environment through leadership in hospitality management practices and adherence to company policies.
• Maintain compliance with safety regulations and hotel standards while implementing initiatives that enhance guest experiences at all touchpoints.

Qualifications

• Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
• Strong background in revenue management, budgeting, and human resources within a resort or hotel setting.
• Excellent customer service skills with a focus on guest relations and guest services excellence.
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
• Demonstrated leadership skills with the ability to motivate teams and foster collaboration across departments.
• Knowledge of hotel operations including front desk management, night audit procedures, and resort amenities.
• Familiarity with multi-line phone systems, phone etiquette, and hospitality technology platforms.
• Previous experience supervising front desk staff or night audit teams is preferred. Join us in creating memorable experiences for our guests while advancing your career in a vibrant hospitality environment!

Interested candidates should send their resume AND cover letter for consideration.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits

• Employee discount
• Paid time off

Experience

• Hotel management: 3 years (Required)
• Hotel Front Desk: 5 years (Required)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person