Key Responsibilities

1. Operations Management

• Oversee daily housekeeping operations including guest rooms, public areas, back-of-house, and laundry.
• Ensure rooms are cleaned and maintained as per Holiday Inn Express brand standards.
• Conduct daily inspections of rooms and public areas.
• Ensure adherence to IHG cleanliness and brand audit standards.
• Monitor room status updates and coordinate closely with Front Office and Maintenance.

2. Guest Satisfaction

• Ensure high levels of guest satisfaction by maintaining superior cleanliness standards.
• Handle guest complaints related to housekeeping professionally and promptly.
• Ensure prompt response to guest requests.

3. Team Leadership & Training

• Recruit, train, and develop housekeeping team members.
• Conduct regular training sessions on SOPs, grooming, hygiene, and safety.
• Prepare duty rosters and manage manpower effectively.
• Conduct performance appraisals and provide feedback.

4. Quality & Brand Compliance

• Ensure compliance with IHG Way of Clean and brand operating standards.
• Prepare for internal and external audits.
• Maintain required documentation and records.
• Implement continuous improvement initiatives.

5. Financial Management

• Prepare and manage housekeeping budgets.
• Control expenses including guest supplies, linen, uniforms, and cleaning materials.
• Manage inventory and maintain par stock levels.
• Coordinate with vendors and suppliers.

6. Health, Safety & Hygiene

• Ensure compliance with fire, life safety, and hygiene standards.
• Ensure proper chemical handling and storage.
• Maintain MSDS records.
• Conduct regular safety drills and training.

Key Skills & Competencies

• Strong leadership and team management skills
• Excellent attention to detail
• Good communication skills
• Knowledge of hotel housekeeping operations
• Budgeting and cost control knowledge
• Problem-solving ability
• Understanding of IHG systems and brand audits