Assistant Manager HR Business Partner

Job Title: Assistant Manager Human Resource Business Partner

Location: Bhopal

Function: Human Resources

Company Overview

IGT Solutions is a leading organization delivering exceptional customer experience and business process solutions. We are looking for an experienced Assistant Manager – HR Business Partner to support our Bhopal operations by managing end-to-end HR activities, partnering with business leaders, and driving employee engagement, compliance, and retention initiatives.

Job Summary The Assistant Manager – HR Business Partner will act as a strategic HR partner for the assigned vertical/process. This role will manage HR operations, employee relations, engagement programs, performance management, and statutory compliance while ensuring alignment between business objectives and HR strategies.

Key Responsibilities

Employee Relations & Query Management

• Address and resolve employee queries and concerns efficiently for the assigned vertical/process.
• Track, monitor, and report query resolution Turnaround Time (TAT).
• Act as the first point of contact for employee grievance handling and conflict resolution.

Compliance & Policy Management

• Ensure strict adherence to labor laws, company policies, and statutory requirements.
• Implement and monitor the Discipline Policy, Code of Conduct, Zero Tolerance Policy, Security Policy, United Privacy Policy, and Learning Agreement.
• Support audits and ensure compliance documentation is up to date.

Attrition & Retention Management

• Drive initiatives to maintain an attrition rate of 5% or below.
• Analyze attrition trends and implement proactive retention strategies.
• Partner with business leaders to address root causes of employee turnover.

Employee Engagement

• Collaborate with cross-functional teams to plan and execute employee engagement initiatives.
• Facilitate engagement meetings, prepare minutes of meetings, track action items, and communicate closures.
• Support employee connect programs and morale-building activities.

Performance Management

• Ensure timely sign-off of KRAs for new joiners and employees undergoing role changes.
• Coordinate and monitor the completion of half-yearly and annual performance appraisals.
• Support managers in performance discussions and improvement plans.

Training & Development

• Track and monitor adherence to training plans for assigned processes.
• Coordinate with the Learning & Development team to ensure timely completion of planned trainings.

Exit Management & Analytics

• Conduct exit interviews and analyze exit feedback and survey data.
• Prepare monthly exit trend reports highlighting key observations and actionable insights.
• Work with leadership teams to implement corrective action plans.

Employer Branding & HR Intelligence

• Support employer branding initiatives internally and externally.
• Maintain updated intelligence on HR best practices, employee engagement trends, and labor relations benchmarks.

Qualifications & Skills

Educational Qualification

• Graduate in any discipline.
• Preferred specialization: Psychology, Industrial Relations, or Human Resource Management.

Experience

• Prior experience as an HR Generalist or HR Business Partner.
• Strong exposure to Labor Relations and Employee Engagement.
• Experience in a BPO/Call Center environment is highly preferred.

Required Skills

• Proficiency in MS Office (Excel, PowerPoint, Word).
• Strong analytical, problem-solving, and data interpretation skills.
• Working knowledge of labor laws and HR policies.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to manage conflict effectively.
• Ability to manage multiple stakeholders, tasks, and deadlines in a fast-paced environment.
• Capability to facilitate engagement action planning and follow-through.

Additional Information

• The role requires working onsite in Bhopal.
• Flexibility to work in shifts as per business requirements is mandatory.