Role Overview
Ienergizer is hiring a Manager & Senior Manager Ops. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Manager Operations / Senior Manager Operations for Travel Email Business, you will be responsible for overseeing and managing call center operations related to travel processes. You should have a strong understanding of call center metrics and the ability to develop operational strategies to enhance productivity and customer service standards.
Key Responsibilities:
- Determine call center operational strategies including needs assessments, performance reviews, capacity planning, and cost/benefit analyses
- Develop call center systems such as customer interaction and voice response systems, and voice networks
- Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, and implementing quality assurance programs
- Accomplish call center human resource objectives by recruiting, training, coaching, and disciplining employees
- Meet call center financial objectives by estimating requirements, preparing budgets, and analyzing variances
- Prepare call center performance reports by collecting and analyzing data and trends
- Maintain equipment by evaluating, installing, and implementing upgrades
Qualifications Required:
- Extensive experience working in Operation Management
- 1+ years of experience as a Manager/Senior Manager Operations
- BPO industry experience required
- Education: Graduate
Additional Details:
- You should possess excellent verbal, written, and interpersonal communication skills along with exceptional listening and analytical skills.
- Proficiency with Microsoft Office (intermediate Word, basic Excel) is necessary.
- Outstanding customer service skills and dedication to providing exceptional customer care are essential.
- Ability to multitask and operate successfully in a fast-paced, team environment is crucial.
- The work culture involves 5.5 days of work per week. As a Manager Operations / Senior Manager Operations for Travel Email Business, you will be responsible for overseeing and managing call center operations related to travel processes. You should have a strong understanding of call center metrics and the ability to develop operational strategies to enhance productivity and customer service standards.
Key Responsibilities:
- Determine call center operational strategies including needs assessments, performance reviews, capacity planning, and cost/benefit analyses
- Develop call center systems such as customer interaction and voice response systems, and voice networks
- Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, and implementing quality assurance programs
- Accomplish call center human resource objectives by recruiting, training, coaching, and disciplining employees
- Meet call center financial objectives by estimating requirements, preparing budgets, and analyzing variances
- Prepare call center performance reports by collecting and analyzing data and trends
- Maintain equipment by evaluating, installing, and implementing upgrades
Qualifications Required:
- Extensive experience working in Operation Management
- 1+ years of experience as a Manager/Senior Manager Operations
- BPO industry experience required
- Education: Graduate
Additional Details:
- You should possess excellent verbal, written, and interpersonal communication skills along with exceptional listening and analytical skills.
- Proficiency with Microsoft Office (intermediate Word, basic Excel) is necessary.
- Outstanding customer service skills and dedication to providing exceptional customer care are essential.
- Ability to multitask and operate successfully in a fast-paced, team environment is crucial.
- The work culture involves 5.5 days of work per week.
Frequently Asked Questions
How do I apply for the Manager & Senior Manager Ops position at Ienergizer?
Use the Apply button above to submit your application directly to Ienergizer. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Manager & Senior Manager Ops position at Ienergizer located?
This position is based in IN. Ienergizer has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Manager & Senior Manager Ops at Ienergizer earn?
Ienergizer has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Manager & Senior Manager Ops role at Ienergizer posted?
This role was posted on April 15, 2026 (70 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Manager & Senior Manager Ops role at Ienergizer require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Ienergizer lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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