Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your Role And Responsibilities

• Will be responsible for monitoring and maintaining all network

devices/links at the data centres/ disaster recovery sites

• Fault Management for Network related issues at DC/DR/NDR

site : trouble ticket initiation, follow up problems till resolution and

escalation (if required)

• Perform network related changes on network devices as per

role and accessibility defined in SOP issued by the bank

• share daily report of device health status and configuration

changes from the tool used by the bank

• share reports on any alarms/events in all network devices in

data centres

• Provide inputs to L2 engineers for issue resolution, consulting,

IT infrastructure planning and change management.

• Escalate the issue to L2 engineer in case issue not resolved
• Coordinate with Data Centre team for issue resolution and

activities

• Maintain the inventory of network devices of DC/DR Network
• Participate in DR Drills
• Any Other work assigned by bank regarding network
• should be able to do cabling work for DC, DR & NDR (like

crimping / cable routing etc.)

• Co-ordinate with service providers
• Should keep updated Architecture diagram of DC/DR including

LAN ports details

Valid CCNA/JNCIA Routing and Switching or equivalent

associate level certifications.

Preferred Education

Associate's Degree/College Diploma

Required Technical And Professional Expertise

• Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, Levella , DELL and Radware devices
• Understanding of Technology and Software: Knowledge of operating systems, associated software, and the functions and capabilities of Networking equipment.
• Experience with Technical Support Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Basic Understanding of IT Engineering: Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering.

Preferred Technical And Professional Experience

• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem and incident management, is beneficial for this role.