Team Leader, Deposits Operations

Who we are: Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. Home Trust: Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people. Join Home Trust as a Team Leader, Deposits Operations, reporting to Maryam Musa (Manager, Deposit Operations) and be part of our talented and growing team! About the role: The team leader's mandate is to provide the team members with coaching and development to ensure optimal quality and productivity. Support the Management Team with building relationships with our key internal and external partners. Ensures that customer requests are completed timely, accurately, and according to legal, compliance and regulatory requirements and that internal service level are met. Develops and presents periodic statistical and status reports to management; prepares quantitative and qualitative information. This role provides subject matter expertise with compliance, regulatory and risk parameters to the team and provides assistance to senior staff. Team Management, Team Building & Employee Development Manage and prioritize the daily activities/workload of the team to ensure maximum efficiency Provide coaching feedback and guidance through monthly huddles, quarterly and annual performance reviews Resolve problems and client/broker related escalated issues Effectively partner with key internal and external partners to resolve escalations Identify and recommend methods to improve operations efficiency, service, and quality Monitor workflow queues and dashboards to ensure efficiency in achieving individual and team targets Participate in on-going training/cross-training plan emphasizing the employees continued development while identifying training opportunities Reporting: Assist in the preparation of monthly, quarterly, and annual reports for senior management, as necessary Ensure all monthly quality review and productivity reports are reviewed and completed to meet agreed targets Support year-end tax processing activities to meet CRA, Revenue Quebec and regulatory requirements Risk and Compliance Management: Adherence to regulatory, legislative and compliance requirements consistent with industry standards while striving to minimize any risk to the organization Ensures that correspondences are completed timely, accurately and in accordance with compliance and regulatory requirements Provide input to the documentation of processes as related to Deposit Operations Assist the ongoing process of risk identification and mitigation through consultation with management Support the internal and external audit process Act only within specifically delegated authority Project Management and Continuous Improvement Initiatives: Act as a resource on User Acceptance Testing (UAT) Support project implementation with our partners as required Identify & recommend opportunities for continuous process improvements and product developments Liaise with other HTC departments to implement new efficiencies that are cross-functional Keep up to date on industry and compliance trends; recommends and implements changes to HTC internal processes as needed Act as a change agent and support effective change management principles What we’re looking for: Formal Education: University degree in related area or discipline Additional accreditation(s), certification(s) in Leadership, Customer Service are strong assets Related Experience: 5-7 years of previous People Leadership/ Management experience Experience in the Financial Industry is strongly preferred. What you’ll love about working here: Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers. Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle. Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being. Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance. Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue. Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match. Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share. On-Site Fitness: Gym access at our London and Montreal offices. Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development. Family Support: Parental leave top-up program to help you during life’s big moments. Community Impact: One paid volunteer day to give back to causes that matter to you. For more information on who we are as an employer click here. What you can expect - pay & process: Expected base salary range is $60,000 - $78,000 , plus the opportunity to earn an annual incentive bonus tied to performance. This posting is for an existing vacancy within our organization. Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process. Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Permanent RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca