Community Operations Coordinator

Summary: Housing Alexandria is focused on providing affordable housing solutions and is seeking a Community Operations Coordinator to enhance the financial performance and operational efficiency of their communities. The role involves supporting property operations, ensuring compliance with regulations, and improving resident satisfaction through effective management and coordination. Responsibilities: - Assist in monitoring and managing property financial performance, including tracking expenses, adhering to budgets, and identifying cost-saving opportunities - Support the preparation and submission of financial and compliance reports, ensuring accuracy and timeliness - Ensure compliance with legal, regulatory, and fair housing standards across all property operations - Proactively identify operational challenges and recommend strategies to enhance property performance - Support in audit and inspection readiness, reporting, and address any action items or corrections promptly and accurately as required - Support collaboration with Leasing & Compliance and Maintenance teams to ensure all Community Operations activities are executed fully in your community - Support the oversight of community repairs, improvements, and renovations, ensuring they meet HALX quality standards - Coordinate with vendors and the maintenance team to ensure timely and cost-effective completion of property maintenance and improvement projects - Assist with lease enforcement through resident communication, education, and eviction activities while adhering to legal and fair housing requirements - Support the Leasing & Compliance team in executing renewals and recertifications, completing property tours, and ensuring compliance with resident files - Support delinquency management efforts, including tracking payments, issuing notices, and assisting with resolution plans - Maintain resident files, both digital and paper, updating for accuracy and storing securely according to company and legal requirements - Collaborate on initiatives to improve resident engagement and satisfaction - Maintain accurate and up-to-date financial, operational, and resident-related records in Entrata, SharePoint, and other required platforms - Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject-relevant educational workshops, and reviewing professional publications - Support HALX fundraising and brand-building campaigns - Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion - Perform other duties as directed Required Qualifications: - One year of experience in LIHTC multi-family property management or a similar role - Proficient in LIHTC regulations, affordable housing standards, and fair housing laws - Demonstrated expertise in financial management, including rent roll analysis, budgeting, and expense tracking, with exceptional attention to detail and accuracy - Tech-savvy, able to learn and teach residents the use of property management software - Strong communication and interpersonal skills to foster resident satisfaction and team collaboration - Organized and detail-oriented, with the ability to manage multiple tasks and priorities efficiently - Commitment to Housing Alexandria's mission and values Preferred Qualifications: - Spanish or Amharic speaking, writing, and reading fluency preferred - Experience coordinating property maintenance and vendor activities - Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing Required Skills: LIHTC regulations, Affordable housing standards, Fair housing laws, Financial management, Rent roll analysis, Budgeting, Expense tracking, Property management software, Vendor coordination, Spanish language, Amharic language Benefits: 401(k), Dental insurance, Flexible spending account, Health insurance, Health savings account, Paid time off, Vision insurance