Responsibilities

• Welcome and greet guests in a friendly and professional manner
• Answer phone calls and direct them to the appropriate person or department
• Handle incoming and outgoing correspondence, including emails and online platforms
• Manage the reception area to ensure it is clean and organized at all times
• Assist with administrative tasks, such as data entry, filing, and photocopying
• Maintain a record of incoming and outgoing guests and employees
• Handle guest complaints and resolve issues in a timely and efficient manner
• Coordinate with other departments to ensure smooth operations
• Maintain knowledge of company products, services, and policies
• Provide support to other team members as needed

Qualifications

• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office suite
• Organized and detail-oriented
• Ability to multitask and prioritize
• Strong problem-solving skills
• Professional and friendly demeanor
• Ability to work in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays if required

Skills

• Customer service
• Communication skills
• Multitasking
• Organizational skills
• Problem-solving
• Microsoft Office
• Attention to detail
• Time management
• Professionalism
• Adaptability

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

• Food provided

Application Question(s):

• Do you have experience in hotel industry?

Education

• Bachelor's (Preferred)

Experience

• total work: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person