Security Assistant Shift Manager

Hollywood Casino at Charles Town Races is now hiring Security Assistant Shift Manager in Charles Town, WV 25438. View job listing details and apply now. WERE CHANGING ENTERTAINMENT COME JOIN US Were always looking for talent that believes in having fun At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities Click HERE to learn more about our Day 1 Benefits 401k Program Company Perks Career Opportunities Advancement Programs Scholarships and more WE LOVE OUR WORK Responsible for supervising staff and the overall daily management of a designated shift in the Security department Supports administers and manages operational goals and monitors achievements of performance and profit objectives Assists in creating effective and efficient schedules while maintaining labor costs meeting staffing objectives and achieving guest satisfaction Assists in the budget process for the department and provide recommendations ensuring compliance to departmental budget initiatives reporting budget concerns to manager Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs Ensures customer service standards are followed by all team members and addresses issues as they arise Responsible for the ongoing training of shift personnel in emergency operating procedures Enforce internal control policies and procedures including but not limited too underage gambling and drinking laws Maintain safety and inspections reports for the property Conduct regular security post inspections Transfers Table Games fills and credits Prepare security incident reports and maintain security logs Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion Interact and cooperate with regulatory firerescue and law enforcement agencies Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management Maintains strict confidentiality in all departmental and company matters BRING US YOUR BEST To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Must be at least 21 years of age Bachelors degree BABS or four years of casino Security military or police experience or equivalent combination of education and experience Must have comprehensive knowledge of security protocol Must be proficient in Microsoft applications Must have excellent organizational and communication skills Ability to write reports business correspondence and procedure manuals Ability to effectively present information and respond to questions from groups of managers clients customers and the general public Must have the ability to interact with guests staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities Responsible for staff development and training programs Responsible for rewards and recognition program to maximize employee engagement Evaluates team members within department and delivers constructive feedback to team members in regards to performance Provides recommendation for staffing including interviewing and hiring and scheduling planning assigning and directing work to meet business needs Manages work procedures and expedites workflow Provides recommendation for employee performance disciplining coaching and counseling LANGUAGE SKILLS Ability to read and interpret documents in English such as safety rules operating and maintenance instructions and procedure manuals Ability to read and communicate verbally in English Written communication skills in in English may also be required REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written oral or diagram form Ability to deal with problems involving several concrete variables in standardized situations CERTIFICATES LICENSES REGISTRATIONS For every year of employment Employee must Obtain and maintain a license by the WV Racing Commission andor WV Lottery as may be required for this position Successfully complete and maintain certification in the Beverage Service Program TIPS and TOPS as may be required for this position Must obtain a First AidAED certification Possess a valid drivers license and have acceptable driving history as determined by Penn National Gamings auto insurance carrier PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to stand and use hands to finger handle or feel objects tools or controls The employee frequently is required to reach with hands and arms and talk or hear Specific vision abilities required by this job include close vision color vision and peripheral vision The employee must regularly lift andor move up to 10 pounds frequently lift andor move up to 25 pounds and occasionally lift andor move up to 50 pounds and must have the ability to push pull reach bend twist stoop stack crouch kneel and balance when performing job duties in varying work areas such as confined spaces WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually very loud Employee could be exposed to an environment containing unrestricted second hand tobacco smoke STAY IN THE GAME FOLLOW US Weve grown to become the most innovative omnichannel provider of entertainment experiences thanks to our 12 retail brands representing 43 destinations across North America online gaming via Barstool Sportsbook and theScore BET Being an industry leader means more than being a purveyor of fun We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet Were changing entertainment Follow us Equal Opportunity Employer STARTING SALARY Starting from 47500 annually