Hotel Front Desk Agent
Holiday Inn Boston Cambridge AreaRole Overview
Holiday Inn Boston Cambridge Area is hiring a mid-level Hotel Front Desk Agent. This is a full-time role in Somerville. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Join the team at Holiday Inn Boston Cambridge Area as a Hotel Front Desk Agent in Somerville, MA. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back.
Responsibilities
- Greet and welcome guests upon arrival and departure in a professional and courteous manner.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
- Manage reservations, cancellations, and room assignments using the hotel’s reservation system.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Process payments and handle billing transactions securely and accurately.
- Maintain cleanliness and organization of the front desk area.
- Promote hotel services, amenities, and local attractions for guests.
Requirements
- Minimum of (1) year experience in guest service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a positive attitude.
- Proficiency with computers and reservation software is a plus.
- Availability to work mornings, afternoons and evenings, weekends, and holidays.
Benefits
- Competitive hourly wage of $19.00-$19.00 paid bi-weekly.
- Opportunities for career growth and advancement within the company.
- Employee discounts on hotel stays and amenities.
- Supportive and inclusive team environment.
- Medical, Dental and Vision
- Optional supplemental insurances
- 401(k)
- Free employee parking
About the Company
The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.
We are an Equal Opportunity Employer.
Frequently Asked Questions
How do I apply for the Hotel Front Desk Agent position at Holiday Inn Boston Cambridge Area?
Use the Apply button above to submit your application directly to Holiday Inn Boston Cambridge Area. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Hotel Front Desk Agent position at Holiday Inn Boston Cambridge Area located?
This position is based in Somerville. Holiday Inn Boston Cambridge Area has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Hotel Front Desk Agent at Holiday Inn Boston Cambridge Area earn?
Holiday Inn Boston Cambridge Area has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Hotel Front Desk Agent role at Holiday Inn Boston Cambridge Area posted?
This role was posted on April 20, 2026 (63 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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