Assistant Outlets Manager

Job Description

What will it be like to work for Hilton?

Hospitality - We're Passionate About Delivering Exceptional Guest Experiences.

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

What benefits will I receive?

You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at Applicant_Accommodations@hilton.com or call 1-844 398 0378.

Responsibilities

What will you be doing?

Responsibilities

As an Assistant Outlets Manager, you will oversee both the Restaurant and Room Service operations to deliver a smooth, efficient, and exceptional guest and member experience. Here are the key responsibilities you will be performing to the highest standards:

• Oversee day-to-day operations of Frenchy Bar et Brasserie ensuring all stations, levels of service, and guest experience are at the level of standard required
• Manage, support, and train the team towards exceptional levels of customer service
• Ensure high levels of communication are maintained between outlets and other departments throughout the hotel
• Manage guest queries in a timely and efficient manner
• Recruit, train, and develop team members
• Foster a culture of teamwork, recognition, and hospitality mindset
• Conduct pre-shift briefings
• Assist with schedules, budgets, and upholding policies and procedures
• Comply with hotel security, fire regulations, and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

Qualifications

What are we looking for?

Skills

Assistant Outlets Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 3 years in Food and Beverage management or supervisory experience
• Strong organization, prioritization, and communication skills
• Rigorous commitment to accuracy and detail
• Effective leadership skills and the willingness to coach and train others
• Solution finder mindset with drive to achieve results
• Flexible schedule - must be available to work early mornings, nights, weekends, and public holidays
• Certified Smart Serve

It would be advantageous in this position for you to have a degree or diploma in Hospitality Management or equivalent.