ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

We’re on the hunt for a dynamic, natural connector to join the Herschel Supply Co. Metrotown retail crew as a Sales Associate. If you thrive on meaningful connections and delivering standout service, this role puts you at the heart of it all. As a key player on our retail team, you’ll help create a welcoming, authentic, and elevated experience for every customer who walks through our doors. You’ll report to our Store Management & Key Holders - but more importantly, you’ll help bring the Herschel brand to life on the shop floor.

A DAY IN THE LIFE

At Herschel, no two days are the same - and that’s just how we like it. We’re a tight-knit, creative, and hands-on team that thrives in a fast-paced, supportive environment. As a Sales Associate, you’ll be right in the mix, making an impact from the moment the doors open.

Here’s what your day might look like:

• Greet every customer with a warm welcome and authentic energy
• Use your product know-how to guide, recommend, and inspire
• Share the stories behind our gear - highlighting features, benefits, and what makes it uniquely Herschel
• Keep our store looking its best: organized, clean, and fully stocked
• Stay sharp on what’s in stock - on the floor, in the back, and online
• Jump in on receiving and prepping new product deliveries (yes, those boxes can be hefty: 10-30 lbs!)
• Support with restocking, tagging, and sale prep
• Keep fitting rooms flowing and merchandise returned, sized, and ready for the next shopper
• Run transactions smoothly using our POS and mobile systems
• Stay curious - always learning about new drops, brand initiatives, and trends
• Join in on store events, team training, and anything else that keeps the vibe strong

ABOUT YOU

• An upbeat, friendly energy with a genuine, authentic approach
• A natural relationship-builder who celebrates individuality and diversity
• A true team player who collaborates, listens, and shares ideas
• Confident navigating customer concerns and turning them into positive experiences
• A strong communicator who can highlight product features and benefits with ease
• Flexibility to work weekends, evenings, holidays, and special events
• A growth mindset - open to feedback and always looking to learn
• Driven by results and motivated to help the team succeed

AVAILABILITY

Part-time team members are expected to be available for opening and closing shifts at least three times per week, with availability on at least one full weekend day. Part-time roles are typically 24 hours or less per week, but additional hours may be available based on customer traffic and business needs.

WAGE BAND

$18.25 - $18.30 per hour depending on experience

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.