Customer Support Specialist

Job Description

Support Analyst (Mortgage Services)\n\nWho are we\nAt Mortgage Cadence, we focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.\nMCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.\nhttps://www.mortgagecadence.com/\n\nKey Responsibilities\nAct as the first point of contact for customer support inquiries\nCommunicate clearly and professionally with customers in a customer-facing role\nTroubleshoot, diagnose, and resolve issues within agreed service levels\nLog, track, and manage tickets using the ticketing system\nEscalate issues to relevant teams when required and follow up to closure\nMaintain accurate documentation of issues and resolutions\nAdhere strictly to company policies, procedures, and compliance standards\nHandle multiple tasks simultaneously while prioritizing critical issues\n\nJob Description\nImpeccable communication skills, customer-facing role\nPassionate about customer experience\nStrong attention to detail and troubleshooting ability\nAble to multi-task and prioritize\nStrict adherence to company policies and procedures\nMortgage knowledge, ticketing system & prior support experience preferred