IT Technician / OSS Support Specialist

Role: IT Technician / OSS Support Specialist

Length: 1 year contract

Salary: $25-30/hour

Your New Company

You’ll be joining a global consulting organization delivering AI‑augmented digital services, with a strong international footprint across Europe, Africa, Asia, and the Americas. The organization places people at the center of the AI revolution, offering a dynamic environment where professionals can continuously develop their skills, explore emerging AI‑driven roles, and strengthen long‑term employability. A dedicated internal academy supports hands‑on learning, experimentation, and collaboration across artificial intelligence and data disciplines.

Your New Role

As an IT Technician / OSS Support Specialist, you will be responsible for supporting OSS systems and associated IT infrastructure in a production environment. You’ll manage incidents, service requests, and change activities, while working closely with cross‑functional teams to diagnose and resolve technical issues. This role requires a proactive, solutions‑oriented mindset and offers exposure to enterprise‑scale systems, monitoring, and ongoing platform improvements.

What You’ll Need to Succeed

• 3–4 years of experience in an IT Technician, IT Support, or similar technical role
• Hands‑on experience supporting OSS systems (highly desirable)
• Strong experience using ServiceNow for incident, request, and change management
• Proven troubleshooting skills with the ability to work independently
• Excellent verbal and written communication skills in English
• Availability to work on‑site in Toronto two days per week (Tuesday & Thursday)

What You’ll Get in Return

• The opportunity to work within a globally distributed, technology‑focused organization
• Exposure to complex OSS environments and collaborative IT teams
• A learning‑driven culture with access to ongoing training and development
• A structured hybrid working model with regular on‑site collaboration

What You Need to Do Now

If you’re an IT support professional with OSS and ServiceNow experience looking to grow your career in a forward‑thinking, technology‑driven environment, apply today or reach out for a confidential conversation.