Role Overview
Hays is hiring a entry-level IT Technician / OSS Support Specialist. This is a contract hybrid role, based in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role: IT Technician / OSS Support Specialist
Length: 1 year contract
Salary: $25-30/hour
Your New Company
You’ll be joining a global consulting organization delivering AI‑augmented digital services, with a strong international footprint across Europe, Africa, Asia, and the Americas. The organization places people at the center of the AI revolution, offering a dynamic environment where professionals can continuously develop their skills, explore emerging AI‑driven roles, and strengthen long‑term employability. A dedicated internal academy supports hands‑on learning, experimentation, and collaboration across artificial intelligence and data disciplines.
Your New Role
As an IT Technician / OSS Support Specialist, you will be responsible for supporting OSS systems and associated IT infrastructure in a production environment. You’ll manage incidents, service requests, and change activities, while working closely with cross‑functional teams to diagnose and resolve technical issues. This role requires a proactive, solutions‑oriented mindset and offers exposure to enterprise‑scale systems, monitoring, and ongoing platform improvements.
What You’ll Need to Succeed
- 3–4 years of experience in an IT Technician, IT Support, or similar technical role
- Hands‑on experience supporting OSS systems (highly desirable)
- Strong experience using ServiceNow for incident, request, and change management
- Proven troubleshooting skills with the ability to work independently
- Excellent verbal and written communication skills in English
- Availability to work on‑site in Toronto two days per week (Tuesday & Thursday)
What You’ll Get in Return
- The opportunity to work within a globally distributed, technology‑focused organization
- Exposure to complex OSS environments and collaborative IT teams
- A learning‑driven culture with access to ongoing training and development
- A structured hybrid working model with regular on‑site collaboration
What You Need to Do Now
If you’re an IT support professional with OSS and ServiceNow experience looking to grow your career in a forward‑thinking, technology‑driven environment, apply today or reach out for a confidential conversation.
Frequently Asked Questions
How do I apply for the IT Technician / OSS Support Specialist position at Hays?
Use the Apply button above to submit your application directly to Hays. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the IT Technician / OSS Support Specialist role at Hays remote or in-office?
This is a hybrid role based in CA. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a IT Technician / OSS Support Specialist at Hays earn?
Hays has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Technician / OSS Support Specialist role at Hays posted?
This role was posted on April 16, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the IT Technician / OSS Support Specialist role at Hays entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Hays has listed.
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