Sales Specialist

Harvey Nash USA has been engaged to find a talented Sales Support Specialist for a one of the largest Saas clients.

Job Title: Sales Support Specialist

Location: Hybrid in Newtown Square, PA

Duration: 12+ Months contract

Customer Renewals Center is driven by strong people, collaboration, and a customer-first mindset. Customer Renewals Executives play a key role in renewal strategy, commercial negotiations, and managing end-of-life or sunset product communications on behalf of our client.

You will partner closely with Customer Engagement teams and internal commercial/legal stakeholders to ensure successful contract renewals and revenue continuity while delivering value-driven customer outcomes.

Day-to-Day Responsibilities

• Manage end-to-end renewal execution in partnership with Customer Engagement Executives and account teams
• Engage directly with customers to negotiate commercial terms and secure contract renewals
• Communicate and manage customer discussions related to product end-of-life or sunset scenarios
• Coordinate internally with legal, finance, and commercial teams to structure renewal deals
• Ensure all renewal processes and governance steps are followed accurately
• Track renewal pipeline, timelines, and customer commitments
• Support revenue retention and identify opportunities for incremental revenue growth
• Act as a representative of our client in customer-facing commercial discussions

Must-Have Requirements

• Strong communication skills (written and verbal) in English
• Problem-solving mindset with ability to handle structured commercial discussions
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Ability to navigate web-based tools and internal systems
• Strong interpersonal skills and confidence in customer interactions
• Ability to learn and follow structured internal processes
• No prior experience in renewals or similar roles required

Nice-to-Have Requirements

• Additional language skills beyond English
• Exposure to sales, customer service, account management, or commercial roles
• Understanding of SaaS, enterprise software, or subscription-based business models
• Interest in contract negotiation, revenue management, or customer success

Education

• University degree (Business, Commerce, IT, or related field preferred but not mandatory)

A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $30 - $32 Hourly on W2 (depending on experience)

About us

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Benefits will be available, and details are available below:

• 401K Plan: Our employees work hard, which is why Harvey Nash is proud to contribute to their hard-earned savings with a 401(k) retirement plan that includes a 10% company match on all deferrals. We also offer a Roth 401(k) for even more flexibility. Employees 21 years of age or older, and have completed 3 months of service, are eligible to participate.
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• U.S. Benefits Guide: Harvey Nash - 2026 Contractors New Hire