Product Support Engineer (Mining / Industrial Technology)
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Job Description
Typical task breakdown:
- New Product Introduction (NPI) projects
o Create documentation
o Validate form, fit and function of newly developed products
- Continuous Product Improvement
o Evaluate defect in production products
- Advance support for internal and external customer
o Triage escalations to restore customer production system
Work environment
- Standard office, some in field exposure. Above ground mining sites – all PPE will be provided when visiting.
Education & Experience Required:
3- 5 years experience. Experience in NPI and CPI processes.
Bachelor’s Degree Computer Science, Mining Engineering or Mechanical Engineer. Will accept an Associate’s with more years of relevant experience. Master’s degree is overqualified.
Additional Technical Skills
- Project management experience.
- Experience supporting technology in an industrial or production environment.
- Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
- Familiar with schematics
- Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Preferred Local Candidates
Masters degree or advanced degrees may be overqualified
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