Role Overview
Harriscomputer is hiring a mid-level Customer Support Analyst Tier 1. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Customer Support Analyst at MEDHOST, you will play a crucial role in delivering professional support to customers utilizing our applications, particularly those supporting Emergency Department Systems (EDS). Your responsibilities will include troubleshooting technical issues, managing user access, and handling system functionality related to patient records. You will be expected to provide responsive support via phone, email, and chat, while also logging detailed information on customer interactions and case resolution in the tracking system. Additionally, you will take ownership of open cases, escalate complex issues as needed, and continuously build knowledge of MEDHOST platforms and tools.
Key Responsibilities:
- Provide responsive support to customers via phone, email, and chat.
- Troubleshoot technical issues using analytical tools and methodologies.
- Log detailed information on customer interactions and case resolution in the tracking system.
- Take ownership of open cases and ensure timely follow-up until resolution.
- Escalate complex or high-severity issues as necessary.
- Continuously build knowledge of MEDHOST platforms, tools, and languages.
- Identify and report recurring issues for process improvement.
- Maintain flexibility for working nights, weekends, holidays, and extended hours.
- Educate users on best practices and system use.
Qualifications Required:
- Bachelors Degree in a relevant field.
- 3 to 5 years of software help desk experience AND/OR Healthcare software experience.
- Proficiency in Windows, SQL, and Network Administration.
- Strong problem-solving and prioritization skills.
- Professionalism under pressure and confidentiality adherence.
- Clean background as per hiring criteria.
What Would Make You Stand Out:
- Experience with hospital, clinical, or ancillary applications.
- Familiarity with AS/400, Java.
- Programming background and internet backup handling.
In addition to the core responsibilities and qualifications, MEDHOST offers a range of benefits to its employees, including Annual Public Holidays, 30 days of total leave per calendar year, a Mediclaim policy, Lifestyle Rewards Program, Group Term Life Insurance, Gratuity, and more. As a Customer Support Analyst at MEDHOST, you will play a crucial role in delivering professional support to customers utilizing our applications, particularly those supporting Emergency Department Systems (EDS). Your responsibilities will include troubleshooting technical issues, managing user access, and handling system functionality related to patient records. You will be expected to provide responsive support via phone, email, and chat, while also logging detailed information on customer interactions and case resolution in the tracking system. Additionally, you will take ownership of open cases, escalate complex issues as needed, and continuously build knowledge of MEDHOST platforms and tools.
Key Responsibilities:
- Provide responsive support to customers via phone, email, and chat.
- Troubleshoot technical issues using analytical tools and methodologies.
- Log detailed information on customer interactions and case resolution in the tracking system.
- Take ownership of open cases and ensure timely follow-up until resolution.
- Escalate complex or high-severity issues as necessary.
- Continuously build knowledge of MEDHOST platforms, tools, and languages.
- Identify and report recurring issues for process improvement.
- Maintain flexibility for working nights, weekends, holidays, and extended hours.
- Educate users on best practices and system use.
Qualifications Required:
- Bachelors Degree in a relevant field.
- 3 to 5 years of software help desk experience AND/OR Healthcare software experience.
- Proficiency in Windows, SQL, and Network Administration.
- Strong problem-solving and prioritization skills.
- Professionalism under pressure and confidentiality adherence.
- Clean background as per hiring criteria.
What Would Make You Stand Out:
- Experience with hospital, clinical, or ancillary applications.
- Familiarity with AS/400, Java.
- Programming background and internet backup handling.
In addition to the core responsibilities and qualifications, MEDHOST offers a range of benefits to its employees, including Annual Public Holidays, 30 days of total leave per calendar year, a Mediclaim policy, Lifestyle Rewards Program, Group Term Life Insurance, Gratuity, and more.
Frequently Asked Questions
How do I apply for the Customer Support Analyst Tier 1 position at Harriscomputer?
Use the Apply button above to submit your application directly to Harriscomputer. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Analyst Tier 1 position at Harriscomputer located?
This position is based in IN. Harriscomputer has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Analyst Tier 1 at Harriscomputer earn?
Harriscomputer has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Analyst Tier 1 role at Harriscomputer posted?
This role was posted on April 4, 2026 (73 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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