Account Manager - Client Success & People Management

As an Account Manager Client Success & People Management based in Jaipur, your role involves managing client relationships, overseeing team members at client locations, driving account growth, and identifying new business opportunities within existing accounts. You should possess strong people management capabilities, commercial acumen, and the ability to align internal resources effectively with client expectations to ensure long-term partnerships and revenue growth.

Key Responsibilities:

• Act as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with client stakeholders.
• Ensure high levels of client satisfaction, retention, and engagement.
• Manage and support employees deployed at client locations.
• Address team concerns, resolve conflicts, and ensure alignment with client expectations.
• Identify upselling and cross-selling opportunities for internal products and services.
• Drive revenue growth within existing accounts through strategic engagement.
• Understand client workforce requirements and project needs.
• Monitor service delivery quality and adherence to SLAs and KPIs.
• Handle escalations and ensure timely issue resolution.

Required Skills & Qualifications:

• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Experience in account management, client servicing, or customer success roles.
• Proven track record of account expansion and revenue growth.
• Understanding of workforce planning and recruitment coordination.
• Strong commercial awareness and negotiation skills.
• Ability to manage multiple accounts simultaneously.
• Problem-solving mindset with strong decision-making ability.

Success Metrics:

• Client retention rate
• Revenue growth per account
• New accounts acquired
• CSAT (Client Satisfaction Score)
• SLA/KPI adherence

Preferred Background:

• Experience in IT services, consulting, or staffing industry.
• MBA or relevant management qualification (preferred but not mandatory). As an Account Manager Client Success & People Management based in Jaipur, your role involves managing client relationships, overseeing team members at client locations, driving account growth, and identifying new business opportunities within existing accounts. You should possess strong people management capabilities, commercial acumen, and the ability to align internal resources effectively with client expectations to ensure long-term partnerships and revenue growth.

Key Responsibilities:

• Act as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with client stakeholders.
• Ensure high levels of client satisfaction, retention, and engagement.
• Manage and support employees deployed at client locations.
• Address team concerns, resolve conflicts, and ensure alignment with client expectations.
• Identify upselling and cross-selling opportunities for internal products and services.
• Drive revenue growth within existing accounts through strategic engagement.
• Understand client workforce requirements and project needs.
• Monitor service delivery quality and adherence to SLAs and KPIs.
• Handle escalations and ensure timely issue resolution.

Required Skills & Qualifications:

• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Experience in account management, client servicing, or customer success roles.
• Proven track record of account expansion and revenue growth.
• Understanding of workforce planning and recruitment coordination.
• Strong commercial awareness and negotiation skills.
• Ability to manage multiple accounts simultaneously.
• Problem-solving mindset with strong decision-making ability.

Success Metrics:

• Client retention rate
• Revenue growth per account
• New accounts acquired
• CSAT (Client Satisfaction Score)
• SLA/KPI adherence

Preferred Background:

• Experience in IT services, consulting, or staffing industry.
• MBA or relevant management qualification (preferred but not mandatory).