Account Manager (Lower Mainland, BC)

About Guardteck & Kandor Management

Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we're not your typical security company—we're building something different.

We live by five core values:

Community First – Servant heart, respectful, pride of place, mindful. Not selfish.

Above and Beyond – Finishing touch, go the extra step, give more. Not average.

Accountability – Ownership mindset, do what we say, keep our word. No excuses.

Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent.

Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe.

If these values resonate with you, keep reading.

As an Account Manager at Guardteck, you'll be the bridge between exceptional client service and outstanding site performance. This isn't a desk job—you'll be out in the field, building trusted relationships with clients while coaching and developing the site supervisors and teams who represent our brand every day. If you thrive on meaningful client interactions, love mentoring others to succeed, and want to make a tangible impact on both customer satisfaction and team performance, this role is for you.

What You'll Do

Champion Client Success (40% of your time)

• Build lasting partnerships: Be the trusted advisor your clients rely on—through regular site visits, strategic check-ins, and proactive communication
• Drive contract excellence: Ensure every deliverable is met or exceeded, from staffing levels to patrol frequency and reporting standard
• Own the metrics that matter: Track and communicate KPIs that demonstrate our value (incident response times, staffing compliance, audit scores
• Solve problems with speed and care: Handle escalations with professionalism, resolve concerns swiftly, and document everything
• Lead strategic conversations: Facilitate quarterly and annual business reviews that showcase results and deepen client trust

Mentor & Develop Site Leaders (30% of your time)

• Coach for success: Provide hands-on guidance and mentorship to site supervisors and team leads, helping them grow into confident, capable leaders
• Be present where it counts: Conduct regular site visits to assess performance, boost morale, and ensure compliance
• Develop talent: Lead performance evaluations and feedback sessions that inspire growth and accountability
• Build strong teams: Partner on recruitment and retention strategies to maintain full coverage and reduce turnover
• Ensure operational clarity: Confirm that post orders are understood, followed, and executed with precision

Manage the Business Side (30% of your time)

• Steward site budgets: Monitor financial performance and keep operations aligned with targets
• Drive operational changes: Complete and submit Client Request Forms (CRFs) for scope or service adjustments
• Simplify complexity: Prepare clear, concise contract one-pagers
• Keep finances flowing: Track billing issues, resolve discrepancies with finance, and follow up on collections
• Support Company Growth: Participate in operations meetings and cross-functional committees and take on special projects and initiatives.

What You Bring

Core Competencies

• Client service mindset: You genuinely care about delivering exceptional experiences and building long-term relationships
• Leadership through influence: You inspire, guide, and mentor others—even without direct authority
• Communication excellence: You're articulate, persuasive, and skilled in both written and verbal communication
• Problem-solving prowess: You see challenges as opportunities and tackle them with creativity and attention to detail
• Emotional intelligence: You read the room, adapt your approach, and create buy-in across diverse stakeholders
• Self-directed learner: You're always growing, staying current on best practices, and seeking ways to improve

Practical Skills & Experience

• Valid Class 5 driver's license (no restrictions)—you'll be on the road regularly
• Comfortable juggling multiple priorities and tight deadlines
• Experience in high-growth, fast-paced, or entrepreneurial environments
• Proficiency with standard business tools (Excel, Word, Office, Teams, Dayforce, etc.
• Proven ability to work both independently and collaboratively

Nice to Have

Diploma in Business, Justice Studies, or equivalent combination of education and experience

Personal Attributes

• Honesty, discipline, and unwavering commitment
• Discretion and confidentiality in all matter
• A great sense of humor and contagious enthusiasm
• Passion for creating engaging, people-first service environments

Why This Role Matters

You'll have direct impact on two critical areas: the clients who trust us with their security needs, and the site teams who deliver on that promise every day. Your mentorship will shape future leaders. Your client relationships will drive retention and growth. Your attention to detail will ensure operational excellence.

Ready to lead with purpose? Join Guardteck.

#GTHP

Why Join Guardteck?

Growth Potential

We're growing rapidly and invest in people who prove themselves.

Learn and Develop

You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.

Supportive Team Culture

You'll work in a collaborative team that genuinely supports each other.

Purpose-Driven Work

Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.

Recognition & Appreciation

We notice when people go above and beyond, and we celebrate wins—big and small. If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you!

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.