Concierge Full Time - (32 Hrs/week) - DC-024 - !

Guardian Security Services is a reputable security and hospitality company providing specialized services to luxury residential communities in the Washington, DC area. Known for its commitment to excellence and professionalism, Guardian Security Services caters to high-end residential complexes, ensuring the safety, comfort, and satisfaction of their residents through expert concierge and security services. The company emphasizes creating a welcoming and secure environment by employing highly trained and dedicated personnel who excel in customer service within the residential hospitality sector. Guardian Security Services understands the unique needs of luxury communities and aims to deliver attentive and personalized concierge support that enhances the lifestyle of community members.

The role of Concierge at Guardian Security Services is pivotal in maintaining the high standards expected by residents of these upscale communities. This position requires an individual with considerable experience in residential hospitality, capable of managing front desk operations efficiently, and providing a warm, approachable presence that fosters positive relationships with community members. The Concierge acts as the first point of contact, responsible for managing inquiries, coordinating services, and ensuring that residents receive prompt and courteous assistance. This role demands someone who is outgoing, energetic, and possesses a genuine interest in problem-solving with the flexibility to work varied shifts including evenings and weekends.

Offered at an hourly pay rate of $21.00, this position includes maintaining a rigorous schedule with shifts on Wednesday and Thursday from 11:00 am to 7:00 pm, and Friday and Saturday from 11:00 pm to 7:00 am. The Concierge will use their knowledge of local attractions, dining options, and transportation to assist residents effectively. Strong communication skills, both written and verbal, alongside the ability to interact professionally across diverse groups, are essential. This role also requires proficiency with property management software systems such as Building Link, Yardi, Rent Cafe, and Entrata. A neat and professional appearance, attention to detail, excellent customer service skills, and the ability to multitask efficiently are crucial for success in this role.

In addition to these responsibilities, the Concierge will be expected to maintain logs, reports, and signage, demonstrating computer literacy and organizational capabilities. The role requires exceptional punctuality and attendance, with a commitment to supporting around-the-clock community needs. On hiring, candidates must successfully pass a background investigation and reference check, underscoring Guardian Security Services' dedication to quality and trustworthiness. This company embraces diversity and equal opportunity employment, and all candidates will be considered fairly regardless of their background. Overall, the Concierge position is ideal for a driven professional seeking a challenging and rewarding role within a prestigious residential hospitality environment.

• High school diploma or equivalent required
• Prior residential concierge experience
• Experience with 250+ units desirable
• Experience with Building Link, Yardi, Rent Cafe, Entrata preferred
• Effective communication and interpersonal skills
• Computer literacy
• Neat and professional appearance
• Excellent customer service skills
• Detail oriented
• Exceptional communication skills
• Knowledgeable of local area, tourist attractions, restaurants, and transportation
• Flexible and open availability including weekends
• Strong planning, organizational, and time management skills
• Exceptional attendance and punctuality
• Successful completion of background check and reference verification

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