Customer Support Representative( US Shift)

RemoteRemotePosted 3 days ago

Role Overview

GROINSPIRE is hiring a entry-level Customer Support Representative( US Shift). This is a full-time remote role, with the team based in Remote. Part of GROINSPIRE's Social Media hiring, posted 3 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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ZendeskFreshdeskORLogisticsKPIsTitleCustomerCare

Job description

Job Title: Customer Care Executive — PST Shift

Location: Bangalore (remote/hybrid options can be added as needed)

Employment Type: Full-time

Shift: PST shift (9:00 AM – 6:00 PM PST) — candidate must be comfortable working this schedule

Role Overview

We are seeking a customer-focused, multilingual Customer Care Executive to manage customer inquiries, resolve issues, and ensure a smooth post-order experience during the PST shift. The ideal candidate will be fluent in Telugu, Hindi, English, and Tamil, and will be highly preferred if based in Bangalore.

Key Responsibilities

Respond to customer inquiries across phone, email, chat, and social media in a timely, professional manner during the PST shift.

Handle order-related queries: order placement, tracking, cancellations, returns, refunds, and delivery exceptions.

Provide product information, gifting recommendations, and assist with personalization requests.

Record and update customer interactions in the CRM/Helpdesk, maintaining accurate notes and follow-ups.

Coordinate with operations, delivery, and quality teams to resolve delivery issues and product quality complaints.

Escalate complex issues to team leads or managers, following escalation protocols.

Meet or exceed KPIs: response time, resolution time, customer satisfaction (CSAT), and first contact resolution (FCR).

Contribute to process improvements and knowledge base content to reduce repeat queries.

Assist with periodic campaigns (festival spikes, offers) and high-volume days proactively.

Must-have Qualifications

1–4 years of experience in customer service, preferably in e-commerce, D2C, or FMCG.

Comfortable working PST shift (9:00 AM – 6:00 PM PST) regularly.

Excellent written and spoken proficiency in Telugu, Hindi, English, and Tamil.

Strong problem-solving, empathy, and communication skills.

Familiarity with CRM/helpdesk tools (Zendesk, Freshdesk, Zoho Desk, or similar).

Ability to multitask and work under pressure during peak periods.

Preferred Qualifications

Based in Bangalore and proficient in all four languages (highly preferred).

Experience supporting international customers or working with cross-border orders.

Basic knowledge of logistics and last-mile delivery processes.

Prior experience in floral, gifting, or perishable product categories.

What We Offer

Competitive salary and shift allowance.

Health insurance and paid time off.

Work-from-home flexibility subject to shift coverage and periodic office days.

Learning and development opportunities.

Friendly, collaborative team and a mission-driven culture.

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

Rate your communication skill in 0 to 10

Language:

Tamil, English , Talegu (Preferred)

Shift availability:

Night Shift (Preferred)

Work Location: Remote

About GROINSPIRE

GROINSPIRE

Social MediaHires remote

All open roles at GROINSPIRE

Frequently Asked Questions

How do I apply for the Customer Support Representative( US Shift) position at GROINSPIRE?

Use the Apply button above to submit your application directly to GROINSPIRE. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Customer Support Representative( US Shift) role at GROINSPIRE remote?

Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.

What does a Customer Support Representative( US Shift) at GROINSPIRE earn?

GROINSPIRE has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Support Representative( US Shift) role at GROINSPIRE posted?

This role was posted on June 29, 2026 (3 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Support Representative( US Shift) role at GROINSPIRE entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements GROINSPIRE has listed.

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