Customer Care Analyst

Greystone is a private national commercial real estate finance company with an established reputation as a leader in multifamily and healthcare finance, with $13 billion in loan originations in 2025. The firm consistently ranks in the Top 10 for Fannie Mae & Freddie Mac by multifamily loan volume and is the #1* Overall HUD Multifamily and Healthcare Lender in the country. Greystone also ranks nationally as a top affordable housing, seniors housing, and small balance loan lender. At Greystone, charity is at the heart of who we are and what we do.

At Greystone, everything we do is driven by our purpose of improving others’ lives. As we work hard to maintain our ranking as a top national commercial real estate lender, our culture of caring and support is just as important. We don’t just say “Where People Matter” – we lead with this mantra every day to guide our actions and behaviors. Greystone is committed to fostering and preserving a culture of inclusion. Belonging is at the heart of our culture of caring, integrity and excellence and is a driving force behind our entrepreneurial spirit and creativity.

We are hiring a Customer Care Analyst to join our Servicing and Asset Management department.

Primary Duties And Responsibilities

• Communicate regularly and promptly with internal and external clients through phone and email regarding recently closed loans.
• Respond to customer requests for information by providing detailed research and feedback.
• Answer, screen, and forward incoming calls on the Customer Care phone line.
• Assist customers with navigation of the Customer Care Center website.
• Use Dynamics 365 to identify and track customer interactions and insights.
• Track and maintain document shredding and records management.
• Perform other related duties as assigned.

Experience, Skills, And Abilities Required

• Experience in Loan Servicing or Customer Service.
• Bachelor’s Degree in Finance, Accounting, or Business Administration preferred.
• Proficient in Microsoft Office with an emphasis on Excel and Word.
• Possess strong organizational and communication skills.
• Ability to multi-task and meet stringent deadlines.
• Strong interpersonal skills, accuracy with numbers, and attention to detail.
• Consistently produces work that is high quality.

At Greystone, we believe that finding creative solutions for our clients comes from the collaboration of people with diverse backgrounds and perspectives. We strive to build a work environment that empowers all individuals with opportunities to channel their entrepreneurial spirit. Greystone is an EEO employer.

• For HUD's 2025 fiscal year ending September 30, 2025. Based upon combined firm commitments received by Greystone Funding Company LLC and Greystone Servicing company LLC and excludes risk sharing and hospital loans.”

Recruitment Spam

Greystone posts open roles only on our official Careers page at Greystone.com and on our Greystone LinkedIn page. We communicate with candidates exclusively through @greyco.com email addresses and our verified LinkedIn company page.

We will never request payment, fees, gift cards, or sensitive personal or financial information outside of a formal hiring and onboarding process, and we do not conduct interviews solely via text message or messaging apps.

If you are contacted by someone claiming to represent Greystone and suspect the communication may be fraudulent, please do not respond.

Instead, report the incident through the “Contact Us” form on Greystone.com and notify the platform where the contact occurred.

Greystone does not authorize or endorse communications from individuals falsely representing our organization.