Senior Process Improvement Specialist

The Sr. Process Improvement Specialist will drive operations optimization initiatives and promote a culture of continuous improvement across the organization. This individual contributor role focuses on developing and implementing best practices, methodologies, and frameworks to enhance operational performance and efficiency. Reporting to the Clinical Services & Operations Manager, the Sr. Process Improvement Specialist will support organizational change efforts related to strategic operational transformation and process improvements with effective stakeholder management.

Key Responsibilities:

• Conduct in-depth analysis of current processes, identify operational inefficiencies, and recommend improvements to optimize operational performance
• Utilize Lean, Six Sigma, and other operational excellence methodologies to determine the root cause and drive strategic
• continuous improvement initiatives
• Establish and track key performance indicators (KPIs) to measure performance, identify trends, support decision making and assess the effectiveness of improvement initiatives
• Lead, develop and coordinate value stream mapping activity, provide recommendations to eliminate waste and streamline operations
• Document and develop Standard Operating Procedures to promote consistency, accountability and easy repeatability
• Leverage technology as an efficiency enabler to improve process cycle times, operational quality, and drive better patient outcomes
• Challenge status-quo respectfully, influence change and provide mentorship to teams on operational improvement principles
• Collaborate with business leaders, cross-functional teams to ensure alignment and support for operational excellence initiatives
• Lead and manage project activities including planning, execution and governance to ensure business expectations and objectives are met