Salesforce Business Analyst

Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A LITTLE MORE ABOUT THE ROLE:

We're looking for a Salesforce Business Analyst to be the connective tissue between our business stakeholders and engineering teams; translating WHAT users need into clearly scoped, actionable requirements. In this role, you'll go deep on process documentation, requirements analysis, and backlog management, ensuring that what gets built actually solves the right problems. We operate across B2B Marketing and Sales and B2C Service, so hands-on Salesforce knowledge and strong business analysis instincts are key. You'll thrive here if you're naturally curious, detail-oriented, and energized by turning ambiguous requests into precise, testable user stories.

YOU WILL:

• Document Salesforce processes in Lucid to provide business context to engineering teams
• Analyze current state and requested requirements to document detailed business requirements
• Demonstrate standard Salesforce features and solutions built for Gravie
• Recommend CRM industry best practices to enhance user experience and reporting features
• Write user stories in Jira with testable AC by working with Quality Assurance
• Identify and communicate dependencies between stories in and out of the Salesforce backlog
• Manage priority of the backlog in Jira
• Manage communication and deadlines to deliver solutions on time
• Verify requirement delivery to coordinate story acceptance
• Coordinate UAT testing and release communications with business partners
• Support questions from production users
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

YOU BRING:

• Bachelor’s Degree or equivalent
• 5 years of substantial experience in with Sales, Marketing, and Service processes and software solution delivery as a Business Analyst or Product Manager
• 3 years of experience with Salesforce and Jira
• History of tracking and tracing requirements through complex processes and multi-layered projects
• Excellent communication skills
• Demonstrated success getting results through collaboration

EXTRA CREDIT:

• Salesforce administrator certification
• Previous start up company experience
• Healthcare industry experience
• System integration consulting experience

A LITTLE MORE ABOUT US:

• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
• Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average.
• Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.

BENEFITS

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave.