Account Manager

Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A LITTLE MORE ABOUT THE ROLE:

We’re looking for an Account Manager to join our rapidly growing team. As the primary contact with our employer customers, the Account Manager works to understand Gravie’s client needs and exceed their expectations. You will work closely with Sales, Gravie Care (ie, our member advisor team), Marketing and Product Development teams. Building strong relationships based on a foundation of trust and expertise in health insurance and employer benefits is your specialty. You enjoy helping people find solutions and answers to their tough questions and you can explain complex subjects to a variety of audiences.

YOU WILL:

• Manage ongoing relationships with Gravie clients by staying aware of employer insurance goals, needs and challenges, and ensuring Gravie clients are happy with our services and offerings.
• Develop account plans for clients to evaluate business needs and, as needed, make recommendations for changes to Gravie’s benefit solutions.
• Ensure proactive outreach to Gravie clients including regularly scheduled meetings and phone calls.
• Plan for and present quarterly progress reports on goals to the client and broker.
• Meet or exceed employer retention goals.
• Educate clients about Gravie’s product and services.
• Provide accurate and timely answers to client questions.
• Ensure new employer clients have a smooth transition from sales and have a successful new client implementation experience.
• Facilitate kick-off meetings to employers’ populations.
• Research and resolve client issues and elevated member issues from Gravie’s advisor team.
• Effectively use and document client information in our CRM system.
• Be knowledgeable of all Gravie offerings and the regulatory and compliance requirements of each offering.
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

YOU BRING:

• Bachelor’s degree or equivalent experience in relationship or account management field
• Minimum of 2 years account management experience in the health insurance industry
• Experience working in a dynamic environment and comfort researching and solving problems with minimal guidance
• Highly organized and effective time management skills
• Clear and effective communicator, including public speaking skills
• Ability to work collaboratively across a team and functions
• Energetic, positive attitude and self-motivated

Extra credit:

• Previous start up or emerging growth company experience
• Experience with self-insured health plans
• Experience establishing processes and standards for superior customer service

A LITTLE MORE ABOUT US:

• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
• Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average.
• Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.

BENEFITS

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave.