Role Overview
Gratitude India is hiring a Senior Quality Manager. This is a full-time role in Hyderabad. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
#Hyderabad Jobs #BPO/BPS #Immediate Joiners
Role/Skill: Senior Quality Manager
Location: Chennai / Delhi / Mumbai / Hyderabad
Experience: Overall, 12 years+ in operations with min. 3years+ as a black belt managing large / multiple payer accounts.
Band: BPO 7/8
- *RESPONSIBILITY**
1. Driving high performing teams
2. Analyzing &; reporting key contractual metrices
3. Leading monthly / quarterly business reviews with the customer
4. Assisting the solutioning team with domain insights / Creating solutions for businesses
5. Business Acumen &; results driven execution
- *REQUIRED TECHNICAL SKILLS**
+ Six Sigma Black Belt certification from an industry leading institute / program.
- *MUST HAVE**
+ Deep domain knowledge on US healthcare Payer functions
+ Lead, mentor, and execute Lean Six Sigma Black Belt projects focused on cost reduction, productivity improvement, and quality enhancement.
+ Use DMAIC / DMADV frameworks, statistical tools, and root cause analysis to solve complex business problems.
+ Partner with cross functional teams to identify improvement opportunities and develop project charters.
+ 3+ years of experience in process improvement, operations excellence, or quality management.
+ Strong knowledge of Lean tools (VSM, 5S, Kaizen, SMED, Kanban, etc.).
+ Deep understanding of Automation, AI, industry leading technology & its implementation. Exposure to digital transformation, automation, or analytics driven improvement.
- *GOOD TO HAVE**
+ Soft Skills & Leadership Strengths
- Ex TCS Employees can't apply*
- PAN and DOB are required for profile creation*
Pay: Up to ₹2,400,000.00 per month
Benefits
- Provident Fund
Work Location: In person
Frequently Asked Questions
How do I apply for the Senior Quality Manager position at Gratitude India?
Use the Apply button above to submit your application directly to Gratitude India. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Quality Manager position at Gratitude India located?
This position is based in Hyderabad. Gratitude India has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Quality Manager at Gratitude India earn?
Gratitude India has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Quality Manager role at Gratitude India posted?
This role was posted on April 22, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Quality Manager role at Gratitude India require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Gratitude India lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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