We are hiring for a Voice customer service role in Pune/Mumbai. The role is suited for candidates with International customer service experience.Eligibility:Greater than 6 months experience in relevant customer service industryBanking Travel Healthcare Collections, Ecommerce Telecomor Technical Services for Pune Location. Any International Voice Experience is good Graduate or undergraduate in a relevant customer service field preferredStrong English communication with neutral accentAdvanced Windows/computer proficiency and accurate data-entry skillsFlexible for 24x7 environment, primarily aligned to US or Uk or Australian business hoursKey ResponsibilitiesHandle customer service interactions with strong written and oral communicationSupport end-to-end activation or assurance of serviceComplete all work tasks within process scope and assigned queuesUpdate and maintain customer interaction records, transactions, comments, and complaintsWork with internal and external teams to resolve issues quicklyCommunicate with business units to obtain required information for customer ordersEnsure compliance adherence and timely milestone completionEscalate dependencies to relevant teams when neededProcess customer requests including orders, provisioning, post-activations, assurance, and billingBook appointments for customersDispatch equipment to customersMaintain customer privacy and protect customer dataMeet prescribed customer service standards and performance objectivesRequired SkillsExcellent written and oral communicationStrong customer advocacy and listening skillsStrong analytical and technical skillsClear understanding of process/work instructionsMulti-tasking capabilityResilience and flexibility to changeAbility to generate solutions and apply logical conclusions across problemsIf the candidate is not from Mumbai or Pune we have to ask if the candidate is ready to relocate to either of the city. This is only to be asked if the candidate is not from Mumbai or puneSalary upto 7 lacs CTC as it is BPO 2