Customer Service Representative – FIS (Green Dot Process) Work From Home

Hiring for Customer Service Representative – FIS (Green Dot Process) | Work From Home

We are currently hiring customer-focused professionals for the FIS – Green Dot process, supporting a leading U.S.-based financial services platform powered by Green Dot Corporation. This role involves assisting international customers with prepaid cards, banking services, and transaction-related queries in a fast-paced environment.

Compensation & Benefits

• Salary up to ₹35,000 per month
• 24/7 rotational shifts with 2 rotational weekly offs
• Performance-based incentives, as applicable
• Opportunity to gain experience in a global fintech process
• Stable work-from-home opportunity after successful training

Role Overview

As a Customer Service Representative, you will handle inbound interactions from U.S.-based customers. Your primary responsibility will be to resolve queries efficiently while ensuring a high standard of customer satisfaction and adherence to compliance guidelines.

Key Responsibilities

• Handle inbound calls related to prepaid cards and banking services
• Assist customers with card activation, account access, and transaction-related concerns
• Resolve issues such as declined transactions, balance discrepancies, and disputes
• Accurately record customer interactions in internal systems
• Maintain service quality standards and meet defined performance metrics

Eligibility Criteria

• Graduates (freshers are welcome to apply)
• HSC (12th pass) with a minimum of 1 year of international BPO experience (mandatory)
• Candidates must be currently based in Mumbai

Skills Required

• Excellent verbal and written communication skills in English
• Strong problem-solving and customer-handling abilities
• Ability to work effectively in a fast-paced, target-driven environment
• Basic computer proficiency and adaptability to new systems

Work Model

• Initial 1 month: Work from Office (training and onboarding phase)
• Post training: Permanent Work From Home

Work From Home Requirements (Mandatory)

• Minimum 100 Mbps stable broadband connection
• Reliable power backup (inverter/UPS) to ensure uninterrupted work
• Quiet and dedicated workspace with minimal background disturbance

Selection Process

• HR Screening
• Operations Round
• AMCAT Assessment

Application Process

Interested candidates can apply by sharing their updated resume with the subject line:

Application for Customer Service Representative – FIS GD (WFH)

Email: Hr@gracecareers.in

Contact (Call/WhatsApp): +91 7715882251

Job Types: Full-time, Fresher, Permanent

Pay: Up to ₹35,000.00 per month

Benefits

• Health insurance
• Provident Fund

Education

• Bachelor's (Preferred)

Experience

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Location:

• Unknown, Maharashtra (Required)

Work Location: In person