Customer Service Representative – FIS (Green Dot Process) Work From Home
Grace Staffing ServicesRole Overview
Grace Staffing Services is hiring a entry-level Customer Service Representative – FIS (Green Dot Process) Work From Home. This is a full-time role in Mumbai. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Hiring for Customer Service Representative – FIS (Green Dot Process) | Work From Home
We are currently hiring customer-focused professionals for the FIS – Green Dot process, supporting a leading U.S.-based financial services platform powered by Green Dot Corporation. This role involves assisting international customers with prepaid cards, banking services, and transaction-related queries in a fast-paced environment.
Compensation & Benefits
- Salary up to ₹35,000 per month
- 24/7 rotational shifts with 2 rotational weekly offs
- Performance-based incentives, as applicable
- Opportunity to gain experience in a global fintech process
- Stable work-from-home opportunity after successful training
Role Overview
As a Customer Service Representative, you will handle inbound interactions from U.S.-based customers. Your primary responsibility will be to resolve queries efficiently while ensuring a high standard of customer satisfaction and adherence to compliance guidelines.
Key Responsibilities
- Handle inbound calls related to prepaid cards and banking services
- Assist customers with card activation, account access, and transaction-related concerns
- Resolve issues such as declined transactions, balance discrepancies, and disputes
- Accurately record customer interactions in internal systems
- Maintain service quality standards and meet defined performance metrics
Eligibility Criteria
- Graduates (freshers are welcome to apply)
- HSC (12th pass) with a minimum of 1 year of international BPO experience (mandatory)
- Candidates must be currently based in Mumbai
Skills Required
- Excellent verbal and written communication skills in English
- Strong problem-solving and customer-handling abilities
- Ability to work effectively in a fast-paced, target-driven environment
- Basic computer proficiency and adaptability to new systems
Work Model
- Initial 1 month: Work from Office (training and onboarding phase)
- Post training: Permanent Work From Home
Work From Home Requirements (Mandatory)
- Minimum 100 Mbps stable broadband connection
- Reliable power backup (inverter/UPS) to ensure uninterrupted work
- Quiet and dedicated workspace with minimal background disturbance
Selection Process
- HR Screening
- Operations Round
- AMCAT Assessment
Application Process
Interested candidates can apply by sharing their updated resume with the subject line:
Application for Customer Service Representative – FIS GD (WFH)
Email: Hr@gracecareers.in
Contact (Call/WhatsApp): +91 7715882251
Job Types: Full-time, Fresher, Permanent
Pay: Up to ₹35,000.00 per month
Benefits
- Health insurance
- Provident Fund
Education
- Bachelor's (Preferred)
Experience
- total work: 1 year (Required)
- Customer service: 1 year (Required)
Location:
- Unknown, Maharashtra (Required)
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Service Representative – FIS (Green Dot Process) Work From Home position at Grace Staffing Services?
Use the Apply button above to submit your application directly to Grace Staffing Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative – FIS (Green Dot Process) Work From Home position at Grace Staffing Services located?
This position is based in Mumbai. Grace Staffing Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative – FIS (Green Dot Process) Work From Home at Grace Staffing Services earn?
Grace Staffing Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative – FIS (Green Dot Process) Work From Home role at Grace Staffing Services posted?
This role was posted on April 13, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Representative – FIS (Green Dot Process) Work From Home role at Grace Staffing Services entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Grace Staffing Services has listed.
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