Deployment Strategist, Live Accounts

🏛️ ABOUT GOVWELL

We the people — and the taxpayers — deserve good government. Yet today, interacting with government services is often frustrating and inefficient. GovWell is building the AI operating system transforming how governments serve communities, starting with local agencies.

GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut internal processing time for permits and licenses by up to 95%.

Founded in 2023, GovWell powers 5,000+ mission-critical processes for agencies in 35+ states serving millions of residents. The company has raised $35M in funding from Insight Partners, Work-Bench, and Bienville Capital, and the team works in person at GovWell HQ in New York City. Read more about our founding story in TechCrunch https://techcrunch.com/2024/07/29/govwell-is-bringing-automation-and-efficiency-to-local-governments/.

☀️ WHY GOVWELL?

• A mission that matters: Building AI-powered products to fix outdated government systems isn’t just a technical challenge—it’s a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services. WATCH: Mission & Vision with CEO & Co-Founder Troy LeCaire https://www.loom.com/share/3d733b22ca0d4fa6be241e0cdd36311a
• Real-world impact: GovWell’s product is the system of record for government services that affect millions of Americans. From streamlining permitting for small businesses to accelerating affordable housing development, your work will make an immediate difference.
• Join a startup in hyper-growth: We’ve found product-market fit and are scaling the business very quickly (4X ARR growth in the last year). As an early team member, you’ll learn what it takes to build a successful startup. You’ll work closely with the founders while enjoying exceptional autonomy and ownership over your work.

🌟 ROLE OVERVIEW

GovWell is hiring a Deployment Strategist, Live Accounts to support our customers in their day-to-day use of the platform and ensure long-term success.

GovWell is the primary system of record for government staff and is used daily to run critical workflows. This role serves as the front line of customer engagement, helping cities and counties operate effectively while driving ongoing adoption and improvement.

You will work closely with customers to resolve issues in real time, improve workflows, and ensure they consistently get value from the platform. You will also play a key role in shaping the product by surfacing patterns and feedback from daily usage.

This is a hands-on, high-ownership role based in our NYC hybrid environment (3+ days per week in office), with 15–25% travel for customer engagement.

💻 WHAT YOU’LL DO

• Serve as the primary point of contact for active customers, providing real-time support and troubleshooting issues as they arise.
• Help customers navigate workflows, answer product questions, and ensure smooth day-to-day operation of GovWell.
• Proactively identify opportunities to improve customer usage, including workflow optimization, feature adoption, and process improvements.
• Build strong relationships with municipal stakeholders and act as a trusted partner in their ongoing success.
• Surface recurring issues, product gaps, and customer needs, and translate them into actionable feedback for product and engineering.
• Manage multiple customer relationships simultaneously while maintaining high responsiveness and quality.
• Contribute to improving internal support processes and playbooks as we scale.

🧠 WHO YOU ARE

• 3+ years of experience in customer success, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
• Strong problem solver who can think quickly and navigate real-time customer issues with limited information.
• Highly organized with the ability to manage multiple customers and priorities simultaneously.
• Clear and effective communicator, especially when explaining complex concepts to non-technical users.
• Fast learner who can quickly develop deep product and domain expertise.
• Scrappy and proactive, with a strong sense of ownership over customer outcomes.
• Motivated by impact and aligned with GovWell’s mission to improve how governments serve their communities.
• Willing and able to travel up to 25% of the time.
• Aligned with GovWell’s core values.
• Strong alignment with our Core Values. https://www.notion.so/GovWell-Core-Values-46539a49831841748539e587e9372b6a?pvs=21

💸 COMPENSATION AND BENEFITS

• Competitive salary
• Meaningful equity
• Up to 100% premiums covered for medical, dental, and vision insurance
• Unlimited / flexible PTO

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