Customer Success & ERP Implementation Specialist

Job Description

Key responsibilities:-

• Assist in onboarding new customers and understanding business processes
• Support ERP implementation (data setup, user configuration, workflow mapping)
• Deliver training on Borg Desk Workplace modules
• Track product usage and promote better adoption
• Troubleshoot user issues and coordinate with internal teams
• Maintain documentation (call logs, reports, FAQs, support queries)
• Collect customer feedback and build long-term relationships
• Help clients use automation and MIS reports effectively
• Participate in weekly review meetings to meet project timelines

Job Types: Full-time, Permanent, Fresher

Pay: ₹7,000.00 - ₹12,000.00 per month

Benefits

• Work from home

Work Location: Remote