Monitor IT infrastructure and application components 24/7 using industry-standard tools.

Should have experience in NOC Implementation, L2 Support, Data Dog, Solar winds

Possess a strong understanding of IT systems and services, including both cloud and legacy systems.

Act as the primary point of contact for all stakeholders during major incident bridges.

Take ownership of the end-to-end incident and problem lifecycle for all severities (Sev 1 – Sev 4).

Minimize business disruptions and productivity loss by reducing downtime and resolving incidents quickly.

Prioritize incidents based on their urgency and impact on the business.

Communicate clearly and effectively with both technical and non-technical stakeholders.

Regularly notify business units with key updates on active incidents and problems.

Lead and demonstrate strong analytical and problem-solving skills during IT bridge calls.

Coordinate with various IT teams, track incident progress, and document events.

Continuously review and refine the incident management process for maximum efficiency.

Generate reports on incident and problem trends, timelines, and root cause analysis (RCA).

Follow the soft handover process between shifts, ensuring all team members are informed about upcoming and priority tasks.

Skills Required

RoleNOC Engineer.

Industry TypeITES/BPO/KPO

Functional Area

Required Education Bachelor Degree

Employment TypeFull Time, Permanent

Key Skills

Other Information

Job CodeGO/JC/2147/2026

Recruiter NameKathiravan G

NOC Engineer. - GO/JC/2147/2026

Job Description